Receptionist

Mitie Group plc.; Greater London; On-site; GBP 16,000 - 17,000; Part time

Job summary

Mitie Group plc. is seeking a Receptionist to provide professional front-of-house service at HMRC Stratford Regional Centre, Stratford, London. The role supports daily building operations with effective communication, coordination, and administrative duties.

The position is part-time (20 hours per week) with a permanent contract and an hourly rate of £14.91. The successful candidate will handle visitors, calls, emails, and room bookings while maintaining a welcoming environment.

Qualifications

• Previous reception or front-of-house experience (essential).
• Experience in a corporate or facilities environment (desirable).
• Basic administrative experience.
• Security awareness and understanding of visitor protocols (advantageous).

Responsibilities

• Front-of-house operations - Manage the reception desk, greet visitors, and provide a professional first point of contact.
• Visitor management - Register visitors, issue passes, maintain logs, and follow security protocols.
• Call handling - Answer and direct incoming calls promptly and professionally.
• Email and enquiry management - Monitor the reception inbox, respond to queries, and escalate where required.
• Meeting room coordination - Manage bookings, prepare rooms, and support setup requirements.
• Contractor sign-in - Ensure contractors follow site procedures, permits, and access rules.
• Post and deliveries - Receive, sort, and distribute mail and parcels.
• Administrative support - Assist with filing, data entry, documentation, and general office tasks.
• Customer service - Provide information, support staff queries, and maintain a welcoming environment.
• Building support - Report faults, liaise with engineering/security teams.

Skills

Strong communication

Front-of-house

Multitasking

Organisational skills

MS Office

Visitor management systems

Customer-focused

Tools

Microsoft Office

Job description

Job Title: Receptionist

Hourly Rate of Pay: £14.91

Contract Type: Permanent

Type of Employment: Part Time

Total Weekly Contractual Hours: 20

Shift Description: One week from 7:00 AM & other week can be from 2:00 PM

Location: HMRC, Stratford Regional Centre, 14 Westfield Avenue, Stratford, London, Greater London, England E20 1HZ

The Receptionist is responsible for delivering a professional front-of-house service, ensuring all visitors, staff, and contractors receive a positive and efficient experience. The role supports daily building operations through effective communication, coordination, and administrative duties.

Key Responsibilities

• Front-of-house operations - Manage the reception desk, greet visitors, and provide a professional first point of contact.
• Visitor management - Register visitors, issue passes, maintain accurate logs, and follow security protocols.
• Call handling - Answer and direct incoming calls promptly and professionally.
• Email and enquiry management - Monitor the reception inbox, respond to queries, and elevate where required.
• Meeting room coordination - Manage bookings, prepare rooms, and support basic setup requirements.
• Contractor sign-in - Ensure contractors follow site procedures, permits, and access rules.
• Post and deliveries - Receive, sort, and distribute mail and parcels.
• Administrative support - Assist with filing, data entry, documentation, and general office tasks.
• Customer service - Provide clear information, support staff queries, and maintain a welcoming environment.
• Building support - Report faults, liaise with engineering/security teams, and support daily operational needs.

Key Skills

• Strong communication and interpersonal skills.
• Professional and confident front-of-house presence.
• Ability to multitask and manage a busy reception environment.
• Good organisational skills and attention to detail.
• Competent with Microsoft Office and visitor management systems.
• Customer-focused approach with a positive attitude.

Experience & Qualifications

• Previous reception or front-of-house experience (essential).
• Experience in a corporate or facilities environment (desirable).
• Basic administrative experience.
• Security awareness and understanding of visitor protocols (advantageous).

Working Relationships

• Works closely with security, engineering, cleaning teams, and office management.