Receptionist

CVS Group UK; Greater London; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Salary aligned with National Minimum/W

Five weeks' annual leave (pro rata) +

Long Service Award – extra annualLeave

Staff discount on Veterinary bills and

Animed Direct discount

Employee Assistance Programme

Many more benefits

Job summary

CVS Vets is seeking a dynamic Veterinary Receptionist to put pets first and support a busy practice within the CVS Vets network. You will manage calls, appointments, client greetings, insurance forms, medication distribution, and payments while delivering empathetic, high-level client care across multiple sites.

The role requires resilience, excellent communication, and teamwork, with full-time hours (4 x 10-hour weekdays and 1 in 4 Saturdays).

Qualifications

• Previous experience as a Receptionist is a must; veterinary setting is a bonus.
• Resilience and the ability to handle emotional situations with grace.
• Strong communication skills paired with genuine empathy.
• Outstanding customer service skills and experience with the public.
• Positive attitude and superior teamwork abilities.
• Proficiency in Microsoft Office and database systems.

Responsibilities

• Manage communication: handle incoming calls and schedule appointments.
• Inquiries resolution: respond to queries via phone, email, and in person.
• Client reception: greet and register new clients with a warm welcome.
• Insurance management: process and manage insurance forms.
• Medication distribution: dispense medications as required.
• Financial transactions: process payments accurately.
• Provide emotional support to clients during distressing times while remaining professional.
• System utilisation: organise patients using the in-house system.
• Inter-practice communication: liaise with veterinary practices to address needs.
• Debt and refund management: make calls regarding debts and refunds.
• Client care: ensure every client feels welcomed and valued.

Skills

Receptionist experience

Resilience

Communication skills

Customer service

Teamwork

Tools

Microsoft Office

Database systems

Job description

PD GO God0077

Join Our Team as a Veterinary Receptionist! Are you ready to put pets first? At CVS Vets, we make pets a priority every day!

PD GO God0077 Join Our Team as a Veterinary Receptionist! Are you ready to put pets first? At CVS Vets, we make pets a priority every day! We're on the lookout for a dynamic and passionate animal enthusiast to step into the role of a Veterinary Receptionist at Phoenix Group. Role Details: Flexibility required to work across our Phoenix Group sites Location: Phoenix Group (Normandy & Godalming) Contract: Permanent Full Time Hours: 08:30 – 19:00 Weekdays and Saturday 08:30 – 16:00 Total hours per week: 41.75 Shift Pattern: 4 x 10hour weekdays and 1 in 4 Saturdays About CVS Vets Joining a CVS Vets-owned practice is more than just starting a job—it's the beginning of a rewarding career with one of the UK's leading veterinary groups. Our mission is simple yet meaningful: to provide the best possible care for animals, and this dedication guides everything we do. With a network of over 500 practices and more than 8,000 devoted professionals, you'll become part of a supportive community focused on one goal: putting pets first. If you're looking for a role where your skills truly matter and your future is bright with possibilities, CVS Vets is the perfect place for you.

About The Role

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms adeptly
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism
• System Utilisation: Organise patients using the in-house system efficiently
• Inter-practice Communication: Liaise with veterinary practices to address patient needs and queries
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice

Who We're Looking For

• Previous experience as a Receptionist is a must; experience in a veterinary setting is a bonus!
• Resilience and the ability to handle emotional situations with grace
• Strong communication skills paired with genuine empathy
• Outstanding customer service skills and experience with the public
• Positive attitude and superior teamwork abilities
• Proficiency in Microsoft Office and database systems

Our Offer To You

• Salary aligned with the National Minimum Wage
• Five weeks' annual leave (pro rata) per annum, plus bank holidays
• Long Service Award – employees receive an extra day of annual leave for each year of service (up to 5 additional days)
• Staff discount scheme on Veterinary bills and care
• Staff discount on Animed Direct, our online dispensary, where you can benefit from discounts on pet medicines, products and food
• Employee Assistance Programme for confidential wellbeing support
• And lots more, as part of our commitment to help you feel recognised, supported and appreciated!

For a full list of what we offer, click here:

Our innovative Receptionist Careers Pathway offers a clear, structured path to develop your skills and grow within CVS. With a range of courses, you'll gain the knowledge and confidence to deliver top-tier client service and advance your career with us.

CVS is dedicated to fostering an inclusive workplace where everyone can be their true selves, celebrating diversity and empowering each team member to perform at their best.

We're committed to building a workforce that reflects the diverse communities we serve.