Assistant Front Office Manager

Dalata Hotel Group; Greater London; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Free meals

50% Off F&B

Room rate for Dalata properties

Friends & Family rate 30%

Extra annual leave

Employee Assistance Programme

Cycle to Work

Pension access

Dalata Academy development

Staff events

Job summary

Dalata Hotel Group is seeking a front office professional to provide a warm, courteous welcome to guests and support efficient front desk operations during their stay.

You will work with the management team to maintain morale, oversee cash handling and till procedures, and actively promote hotel outlets. A minimum of one year in a similar role is required, along with a friendly, independent and team-oriented approach.

Qualifications

• Minimum of one year of experience in a similar role.
• Strong organizational skills and ability to delegate.
• Warm, friendly and approachable personality when interacting with staff and guests.
• Ability to work independently and as part of a team.

Responsibilities

• Ensure guests are welcomed warmly by all staff during arrival and stay.
• Assist in efficiently managing front office operations.
• Collaborate with management to maintain team morale.
• Monitor cash transactions, float and till procedures in line with policy.
• Ensure front desk staffing coverage during peak periods.
• Familiarize staff with sales and promotional principles and promote hotel outlets.
• Communicate with Accommodation Manager regarding room status, VIP guests, and allocations.

Skills

Front office operations

Customer service

Team collaboration

Organizational skills

Job description

Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you along the way.

We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!

Benefits

• Free employee meals on duty
• 50% Off F&B in all properties
• €/£60 Employee rate on rooms for all Dalata owned hotels
• 30% Off Friends & Family rate
• Extra annual leave day for every year worked (5 days to maximum of 5 days)
• Employee Assistance Programme
• Cycle to Work Scheme/Transport Schemes
• Pension access (Ask your HR Manager for local pension information)
• Development opportunities through our Dalata Academy to support your career journey
• Staff appreciation Initiatives, fun team building activities and regular charity events

Your Job

• Ensure that all guests receive a genuine, warm, friendly, and courteous welcome upon arrival and throughout their stay from all departmental staff.
• Assist in efficiently and effectively managing front office operations.
• Collaborate with the management team to maintain strong team morale at all times.
• Monitor all front office cash transactions, including float and till procedures, ensuring compliance with company policy.
• Ensure the front desk is adequately staffed at all times and anticipate the need for additional coverage, especially during busy periods.
• Familiarize departmental staff with sales and promotional principles and actively promote all hotel outlets.
• Communicate and collaborate with the Accommodation Manager/Supervisor regarding room status, VIP guests, and allocations.

What You’ll Need

• A minimum of one year of experience in a similar role.
• Excellent organizational skills, with the ability to oversee and delegate work to others.
• A warm, friendly, and approachable personality when interacting with both staff and guests.
• The ability to work independently as well as part of a team.

About Us

Dalata Hotel Group – We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.