Receptionist

Millennium Hotels UK/EU - Careers; Greater London; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Social events, wellbeing and team activities

Training and development

Cash health plan coverage option

Pension salary sacrifice scheme

Career development and salary reviews

Interest‑free season ticket loan scheme

Complimentary meals

Discount on accommodation and food outlets

Life assurance

Recommend a friend scheme

Opportunities for promotion

Job summary

Millennium Hotel And Conference Centre Gloucester London Kensington is seeking a Receptionist to provide exceptional guest services. This full-time position requires strong multitasking and customer service skills, with responsibilities including greeting guests, handling queries, and ensuring guest satisfaction.

Successful candidates will have experience with Opera and Oracle, be personable, and maintain composure under pressure. The hotel offers extensive benefits including training, career development, and discounts on accommodations.

Qualifications

• Ability to multitask.
• Capacity to proactively manage the operation.
• Knowledge of Opera, Oracle and large hotel operations.
• Strong communicator.
• Flexible and calm under pressure.

Responsibilities

• Greet and welcome all guests in line with hotel standards.
• Answer calls and direct them to the correct department.
• Attend to guest queries and complaints professionally.
• Act as a point of contact for guests, providing assistance.
• Assist in arranging room moves and selecting appropriate rooms.

Skills

Multitasking

Guest service skills

Excellent communication

Leadership skills

Personable

Calm under pressure

Flexibility

Tools

Opera

Oracle

Job description

Receptionist – Millennium Hotel And Conference Centre Gloucester London Kensington

Millennium Hotel And Conference Centre Gloucester London Kensington is seeking a Receptionist to provide guest services at a high level of customer service. This is a full‑time, 40 hours a week role.

About The Hotel

The Millennium Gloucester Hotel London Kensington is an impressive 4‑star deluxe hotel in the heart of Kensington, a short walk to Gloucester Road Underground station, providing convenient access around London.

It boasts 610 spacious guest rooms and offers a variety of dining facilities, including Humphrey’s Café & Bar, South West 7, and the Bombay Brasserie.

The hotel also houses the Millennium Conference Centre, offering flexible meeting spaces, 26 function rooms covering 1,600m² and a capacity for up to 600 delegates. The conservatory can accommodate up to 300 guests and features palm trees, a piano, an exclusive bar area and a dance floor.

Key Responsibilities

• Greet and welcome all guests in line with hotel standards.
• Answer calls effectively and direct them to the correct department or extension.
• Attend to all guest queries, including complaints, in a prompt, professional manner.
• Act as a point of contact for all guests, providing assistance, offering efficient customer service, identifying their needs and sharing product knowledge.
• Assist in arranging room moves, selecting appropriate rooms.

Requirements

• Ability to multitask.
• Capacity to proactively manage the operation.
• Knowledge of Opera, Oracle and large hotel operations.
• Excellent communication, guest service and leadership skills.
• Strong communicator.
• Personable.
• Flexible.
• Calm under pressure.

Benefits

• Social events, wellbeing and team activities.
• Training and development.
• Cash health plan coverage option available.
• Pension salary sacrifice scheme.
• Career development and salary reviews.
• Interest‑free season ticket loan scheme.
• One volunteer day per year (fully paid and in addition to your annual leave).
• Complimentary meals prepared by our chefs.
• Length‑of‑service related holiday scheme.
• Discount on accommodation worldwide and 50% off food and beverage outlets.
• Life assurance.
• Recommend a friend scheme.
• Opportunities for promotion within the industry.

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in the UK, which will be verified using Trust ID scanners and software.