Receptionist

The Doyle Collection Ltd.; Greater London; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

Service charge

Holiday allowance

Free meals

Dining discount

Hotel discounts

Personal development

Cycle to work

Staff discounts

Life Insurance

Pension

Uniform & laundry

Volunteer day

Employee assistance

Incentives & rewards

Staff parties

Refer a Friend

Job summary

The Doyle Collection Ltd. seeks a Hotel Receptionist for The Marylebone Hotel in London. You will welcome guests, manage check-in/out, and support guests throughout their stay with a focus on service excellence.

We value calm, friendly communication, attention to detail, and the ability to handle multiple tasks in a premium hotel environment. Full-time role (40 hours/week) with extensive staff benefits.

Qualifications

• Hospitality/front desk experience preferred.
• Strong communication and problem-solving abilities.
• Able to multitask in a fast-paced environment.

Responsibilities

• Assist guests during check-in and check-out.
• Manage reservations and guest requests.
• Answer enquiries and address issues during stay.

Skills

Customer service

Attention to detail

Calm under pressure

Job description

As a Hotel Receptionist, you will play a crucial role in creating a positive guest experience and maintaining the efficient operation of the hotel's front desk. Customer service skills, attention to detail, and the ability to remain calm under pressure are important qualities for individuals working in this role.

Your main role will be to assist guests during check-in and check-out, manage reservations, answer guests enquiries, and address any issues that guests might experience during their stay.

Please note this is a full-time role (40 hours per week).

The Perks of working for The Marylebone Hotel:

• Generous Service Charge
• Holiday allowance increasing with length of service up to 25 days
• Free meals on duty
• 50% discount when dining with The Doyle Collection
• Discounted rates when staying in our hotels
• Training dedicated to personal development
• Cycle to work scheme
• Discounts in selected stores and online shops
• Life Insurance and Company Pension
• Complimentary uniform and dry cleaning
• One paid volunteering day per year
• Free access to the Employee Assistance Programme
• Hotel Incentives and rewards
• Staff summer parties, Christmas parties and regular team get togethers
• Refer a Friend bonus scheme

The Marylebone, London

Located just minutes from Oxford Street and in the heart of Marylebone Village, The Marylebone hotel provides easy access to the best that London has to offer. The excitement and buzz of Marylebone Lane, Oxford Street and Park Lane, the world-famous stores of Bond Street and Mayfair and the green spaces of Regents Park and Hyde Park are all just a short walk away.

The Doyle Collection

The Doyle Collection is a carefully curated collection of seven Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC and Cork. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.