Reception Supervisor

Millennium Hotel and Resorts UK; Greater London; On-site; GBP 28,000 - 38,000; Full time

Job summary

Millennium Hotels UK is seeking an experienced Reception Supervisor to join the Front Office team at The Chelsea Harbour Hotel. Lead and develop Receptionists to deliver outstanding guest service and ensure smooth check-in and check-out procedures.

This full-time role requires strong leadership, excellent communication, and a proactive approach in a fast-paced hotel environment. Opera Cloud experience is essential, and flexibility to work evenings, weekends, and bank holidays is expected.

Qualifications

• Previous Front Office or Reception supervisory experience in a hotel.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proactive, guest-focused approach and calm under pressure.
• Attention to detail and organisational skills.
• Experience with Opera Cloud is essential.
• Flexibility to work evenings, weekends and bank holidays.

Responsibilities

• Support the Front Office Management in daily operations.
• Lead, motivate and develop Receptionists to deliver outstanding guest service.
• Ensure smooth check-in and check-out procedures.
• Handle guest enquiries, requests and complaints promptly.
• Monitor standards and ensure procedures are followed.
• Assist with training, coaching and performance management.
• Maintain accurate guest records and billing information.
• Collaborate with other hotel departments to ensure a seamless guest experience.
• Act as duty leader within the department to maintain excellence.

Skills

Front Office leadership

Team management

Guest service orientation

Communication skills

Decision making under pressure

Organisational skills

Tools

Opera Cloud

Job description

Here at Millennium Hotels UK where we value your skills, encourage growth by nurturing your personality, and your dedication rewarded. You'll learn not only from your fellow colleagues, but also through our M Academy, where you'll be able to advance your career with apprenticeship and develop your career within our Brands. We are currently seeking an experienced and motivated Reception Supervisor to join our Front Office team at The Chelsea Harbour Hotel. This is an excellent opportunity for a hospitality professional who is passionate about delivering exceptional guest experiences while leading and supporting a high-performing reception team.

Key Information Role: Reception Supervisor Location: The Chelsea Harbour Hotel, SW10 0XE Hours: Full-time, including evenings, weekends, and bank holidays Salary: Competitive, plus benefits

Key Responsibilities

• Support the Front Office Management team in the daily operation of the Reception department.
• Lead, motivate, and develop Receptionists to deliver outstanding guest service.
• Ensure smooth and efficient check-in and check-out procedures.
• Handle guest enquiries, requests, and complaints promptly and professionally.
• Monitor departmental standards, ensuring all procedures are followed consistently.
• Assist with training, coaching, and performance management of team members.
• Maintain accurate guest records and billing information.
• Collaborate with other hotel departments to ensure a seamless guest experience.
• Act as a duty leader within the department, ensuring operational excellence during each shift.

What We're Looking For

• Previous experience in a Front Office or Reception supervisory role within a hotel environment.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• A proactive and guest-focused approach.
• Ability to remain calm and make effective decisions in a fast-paced environment.
• Strong attention to detail and organisational skills.
• Experience with Opera Cloud is essential.
• Flexibility to work a variety of shifts, including weekends and holidays.

"At Millennium Hotels & Resorts, we believe our strength lies in our differences. We foster a culture of inclusion where everyone feels welcome, valued, and empowered to reach their full potential. We are proud to be an equal opportunity employer".

About the Group Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. Properties under the group are placed into collections: Leng's Collection, M Social Collection, Millennium Collection, Copthorne Collection and The Biltmore. Each collection has its own distinct personality, character and clearly defined hotel brands within it, As well as real opportunities to develop and gain promotion within the industry.

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