Receptionist

Bupa; Greater London; On-site; GBP 26,000 - 33,000; Full time

Benefits offered by this job

Viva wellbeing programme

Flexible working

Family friendly benefits

24/7 health support

Annual leave allowance (£350 value)

Job summary

Bupa Manor Court Care Home in Southall is seeking a Receptionist to be the first point of contact for visitors and callers. The role includes managing enquiries, showing prospective residents around the home, and supporting the Home Manager with clerical tasks.

The successful candidate will have prior receptionist experience, be friendly and well-organised, and capable of building strong relationships with residents, families and internal teams.

Qualifications

• Prior receptionist experience with excellent customer service.
• Friendly, approachable and well-organised with the ability to build relationships with residents, families and colleagues.

Responsibilities

• Greet visitors and act as first point of contact for the home.
• Handle new enquiries and provide advice and support face-to-face and by phone.
• Conduct show-arounds for prospective residents.
• Support the Home Manager and Administrator with clerical duties and filing.
• Maintain paperwork and complete daily and weekly tasks in a timely manner.

Skills

Receptionist experience

Customer service

Friendly manner

Approachable

Organised

Relationship building

Job description

Job Description:ReceptionistBupa Manor Court Care Home, Britten Dr, North Rd., Southall UB1 2SHCQC rating: GOODCarehome.co.uk rating: 9.1 / 10Salary £13.75 per hourPermanent ContractMonday to Friday 9 am - 5pm (occasional weekends)We make health happenHere at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives.You'll help us make health happen by:Acting as the first point of contact for all visitors to the homeTaking responsibility for managing new enquiriesProviding advice and support both face to face and over the phoneConducting show-arounds within the care homeSupporting the Home Manager and Administrator with clerical duties such as maintaining paper work and filingDealing with enquiries in a timely manner and ensuring daily and weekly tasks are completedKey Skills / Qualifications needed for this role:You've worked as a Receptionist before with experience in providing excellent customer service, you'll have a friendly manner both face to face and over the phone. You're approachable and organised and have the ability to build strong relationships with our residents, their families and internal teams. Dedicated and efficient with an ability to handle a varied workload, but importantly, your caring attitude underpins everything you do - to make a real difference to people's lives.BenefitsOur benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.Joining Bupa in this role you will receive the following benefits and more:My Healthcare - Free access to 24/7 support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health supportAnnual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350Wagestream - Have early access to up to 40% of your earned wages within minutes28 days holidayWe offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!Free meal on every shiftInterest-free annual travel loan to enable the purchase of public transport annual season ticketsWe offer a range of Bupa pension plans - find out more on our career siteParental leave - We have schemes for adoption, birth parents and co parents -find out more on our career siteMenopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their healthAccess to discounts at a wide variety of gyms and fitness facilities across the UKWhy Bupa?We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.** Please note, this role is not at or above RQF Level 3 and is not included under the UK's Points Based Immigration System for sponsorship by an employer.Time Type:Full timeJob Area:Care Home - Facilities & Home SupportLocations:Manor CourtAdditional leave, Gym membership, Employee mentoring programme, Cycle to work scheme, Paid volunteer time, Discounted or free food, Financial planning services, Private dental insurance, Company pension, Referral programme, Health & wellbeing programme, Free flu jabs