Receptionist

De Vere; Greater London; On-site; GBP 14,000 - 21,000; Part time

Benefits offered by this job

Free meals on duty

Staff stays £50 for overnight stays

Leisure facilities access

Birthday day off with £20 voucher

Annual complimentary 2-night stay with

Discounted rates for overnight stays

Job summary

De Vere Grand Connaught Rooms in London seeks a friendly Receptionist to warmly greet guests and deliver exceptional service at the front desk. This part-time role (24 hours per week) requires flexibility for early, late, and middle shifts, including weekends on a rota basis.

You will provide attentive customer service, handle guest requests, and support a smooth arrival experience while upholding the brand's standards. Benefits include meals on duty, staff stays, and leisure facilities access.

Qualifications

• Previous hospitality experience in a similar role (guest service focus).
• Excellent communication and guest service skills.
• Punctual and well-presented with a professional appearance.
• Familiarity with Opera property management software is a plus.

Responsibilities

• Greet guests warmly and manage reception area efficiently.
• Handle guest requests and inquiries to ensure a memorable stay.
• Coordinate with team to deliver exceptional service and smooth operations.

Skills

Hospitality experience

Guest service

Punctuality

IT literacy

Tools

Opera software

Job description

Join our team as a Receptionist at De Vere Grand Connaught Rooms and play a crucial role in ensuring our guests' expectations are not only met but exceeded., As a Receptionist, you'll be the friendly face that greets our guests, making them feel welcome from the moment they arrive. Your mission will be to provide exceptional customer service, handling guests requests efficiently and going above and beyond to ensure their visit is memorable. This is a part-time position (24 hours per week) that requires flexibility in working hours, including early shifts (7am-3:30pm), late shifts (2:00pm-11:00pm), and middle shifts (10am-6:30pm), which will include weekends on a rota basis.

Above all, if you share our values of being warm, genuine, anticipating guest needs, and paying attention to every detail, we invite you to join our team at De Vere and become part of our dedicated team, delivering exceptional guest experiences every day.

In return you will receive £12.71 per hour plus excellent benefits including free meals on duty, £50 staff stays with De Vere Hotels and free use of our leisure facilities to name just a few!

• Previous experience in the hospitality industry or a similar role, demonstrating your ability to provide exceptional guest service.
• Effective communication skills and the ability to build strong relationships with colleagues and guests
• Punctuality and good personal presentation
• Proficiency in using IT software and familiarity with Opera would be advantageous (although not essential as training will be provided if needed).
• £12.71 per hour
• Free meals on duty in our colleague dining facilities
• We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
• As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones
• Discover exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
• Venue closure over the Christmas period allowing you time off to enjoy the festive season
• Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
• We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
• Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
• Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
• We value your hard work and recognise your achievements through our monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event.

De Vere Grand Connaught Rooms is our Iconic Events venue in London, and as this property does not have any guest bedrooms, the space is solely set up to run and host the most incredible meetings and events. We host movie premier after parties, high profile fashion, music and charity events, exciting exhibitions and conferences, large weddings and corporate meetings: our impressive event space and extensive meeting facilities means this property is always buzzing and an incredibly fun place to work. Your commute: Grand Connaught Rooms is just 5 minutes from Covent Garden and Holborn tube stations and 30 minutes' walk from Kings Cross, St Pancras and Euston train stations, we're well-connected for all major London transport links. At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.