Receptionist

Via Westminster Drug Project; Gloucester; Presencial; GBP 24.000 - 29.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

30 days annual leave

Health and wellbeing initiatives

Development opportunities

Descripción de la vacante

Via Westminster Drug Project in Gloucester is seeking a receptionist to deliver exceptional customer service and provide administrative support for our drug and alcohol services. The role involves coordinating with multi-disciplinary teams and ensuring adherence to safeguarding policies.

You will participate in health and safety checks, risk assessments, and improvements to service delivery while remaining calm under pressure and maintaining a compassionate, listener mindset.

Formación

• Excellent customer service and organisational skills.
• Ability to complete administrative duties effectively.
• Ability to work collaboratively with multi-disciplinary teams.
• Compassion, good communication, and ability to stay calm under pressure.

Responsabilidades

• Deliver excellent customer service at reception and manage front-of-house tasks.
• Support delivery of drug and alcohol services through administrative support.
• Assist with health and safety, fire, premises, and VDU risk assessments.
• Collaborate with colleagues and stakeholders to address gaps and ensure policy compliance.

Descripción del empleo

Job Summary

Who we are

At Via, our mission is to provide the best health and wellbeing support to as many people as possible, helping them to change their lives for the better.

Last year, we supported over 11,000 people across the UK affected by alcohol and drug use. Everything we do is driven by our values:

• Care. Care for people is at the heart of everything we do.
• Be human. We are accessible, genuine and humble. Always learning.
• Do the right thing. We’re open, honest and inclusive. We get things done.

We want to recruit the very best talent. We believe in nurturing a positive workplace culture where our colleagues feel valued, recognised, empowered, and supported.

What we’re looking for

This is an exciting opportunity to join a fast-paced and growing organisation.

We’re looking for Receptionist for our Gloucester Service

We are looking for someone who can deliver excellent customer service and has excellent organisational skills, can effectively manage administrative duties, that will assist in the delivery of excellent drug and alcohol services to service users, their significant others and the wider community. You will support safe and effective service delivery through the completion of regular health and safety, fire, premises and VDU risk assessments and checks. Take action to address any gaps or improvement needs, working effectively with colleagues to achieve the necessary corrective action. The successful candidate will work collaboratively with colleagues and key stakeholders across multi-disciplinary teams, ensuring adherence with all Via policies and Safeguarding principles.

The Service

Adult Drug and Alcohol Services across Gloucestershire transferred to Via on 1st April 2024. These important roles are part of Via’s new service structure and provide a great opportunity to build on existing service strengths and make a positive impact.

To see the generous range of benefits we offer at Via including 30 days annual leave for all new starters, our health and wellbeing initiatives, financial perks and development opportunities – visit our Benefits Package

This is not just a job – you’ll help people rebuild their lives, reconnect with their family and friends, return to work or education, and much more.

We’re looking for individuals with compassion, good communication skills and the ability to stay calm under pressure.

If you’re someone who is a good listener, stays curious, and wants to make a difference, we’d love to hear from you.

Deadline: 01/11/2026 at midnight

Salary: £26,618 Pro Rata

Vacancy type: Permanent

Working hours: 27.5 hrs to be negotiated upon offer

Our Team Leader is happy to talk through this role, what a typical day might look like, development opportunities, and Via’s national network. you can reach Rich Macnamara at

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