Receptionist

TN United Kingdom; Gateshead; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading veterinary charity in the UK is seeking a Receptionist to provide outstanding customer service at their busy hospital reception. The ideal candidate will be organized, possess good communication skills, and thrive in a fast-paced environment. Responsibilities include processing clients, handling phone inquiries, and maintaining paperwork. Join a passionate team dedicated to improving pets' lives through prevention, education, and treatment.

Qualifications

• Previous office experience is an advantage but not essential.

Responsibilities

• Deliver excellent customer service to clients.
• Process clients at the hospital and answer telephone enquiries.
• Encourage financial contributions from clients.

Skills

Communication

Organizational Skills

Job description

About the Role:

We are looking for a Receptionist who will deliver an excellent standard of customer service by communicating sympathetically and courteously with our PDSA clients.

Working on the hospital’s busy reception, our Receptionists are responsible for processing clients who attend the hospital, answering telephone enquiries, encouraging financial contributions from clients, and maintaining PDSA paperwork.

This job is suitable for those who are highly resilient and enjoy working in a fast-paced environment, working flexibly in line with changing demands.

Working as part of a team, we sometimes require our Receptionists to cover some weekends and team members’ absences.

About You:

Pet hospitals are busy places, therefore successful candidates will need to be organised, with good communication skills and an excellent telephone manner. Previous office experience, including word processing and use of a computerised records system, is an advantage but not essential.

About PDSA:

As the UK’s leading veterinary charity, with 48 Pet Hospitals, we strive to improve pets’ lives – through prevention, education, and treatment. Every year our dedicated vet teams carry out 2.7 million treatments on 470,000 pets. Our national network of around 120 high street shops helps us to provide these treatments through selling both donated and new goods.

We believe that we work better together, so everyone from our vets, volunteers, shop teams, and office support colleagues – we are driven in our dedication and passionate about pets. Join us and help improve the lives of every pet.

PDSA is committed to embedding a culture of diversity and inclusion within our teams that reflect the communities we serve. We aim to create a working environment in which all individuals are able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family-friendly, inclusive employment policies and opportunities for flexible working arrangements to support team members from different backgrounds.

If you have any questions or concerns regarding accessibility, please contact us. We will be happy to discuss via email or telephone reasonable adjustments that you may require throughout the recruitment process.