Receptionist

Beech Hall School Ltd; Fareham; On-site; GBP 18,000 - 24,000; Part time

Job summary

Meoncross School in Fareham is seeking a professional Receptionist to provide a welcoming, efficient reception and administrative service as the first point of contact for pupils, parents, staff and visitors. This term-time, part-time role requires strong organisation, excellent customer service, and experience using school management systems such as iSAMS or SIMS.

Asap start and commitment to safeguarding, GDPR, and teamwork within the school office.

Qualifications

• Experience in busy reception or front-of-house roles.
• Proven ability to deliver excellent customer service.
• Experience using school management systems (iSAMS, SIMS) and MS Office.
• GCSEs in Maths and English or equivalent.

Responsibilities

• Act as first point of contact for pupils, parents, staff, visitors and external agencies.
• Deliver professional, welcoming customer service reflecting school values.
• Support day-to-day running of the school office with administrative tasks.
• Manage enquiries promptly while handling interruptions and prioritising tasks.
• Assist with safeguarding and support pupil welfare where needed.
• Maintain accurate records and handle confidential information.
• Contribute to wider school life and events as required.

Skills

Reception experience

Customer service

MS Office

Confidential information handling

Teamwork

Education

GCSE Mathematics and English

Tools

iSAMS

SIMS

Job description

Join a community where relationships drive success.

Location: Meoncross School

Contract:Term Time / Part-Time

Start Date: Asap

About the School - Meoncross

A child's educational journey should be as unique as they are. We pride ourselves on our holistic approach whereby every child has the individual attention they need to thrive and succeed both in and out of the classroom. At Meoncross, every child is safe to say ‘I can be the best possible ME’.

We are very proud to be a through school for children aged 2.5 - 16 years, meaning we can welcome children into our school at any point in their educational journey. This could be at a natural key stage transition point such as starting 'big school' in Reception, Juniors in Year 3, or Upper School in Year 7, or anything in between

Academic achievement is high, but so is our focus on wellbeing, as we know that happy children are high achieving children. We nurture our pupils and develop the characteristics and qualities we know they will need to build bright futures..

About the Role

To provide a professional, welcoming and efficient reception and administrative service as the first point of contact for pupils, parents, staff, visitors and external agencies. As the face of Meoncross School, the Receptionist plays a vital role in creating a positive first impression, delivering exceptional customer service and supporting the smooth day-to-day operation of the school office with professionalism, discretion and efficiency.

This is a busy, fast-paced and varied role at the heart of the school. The successful candidate will thrive in an environment where priorities change quickly and interruptions are constant. At any one time, you may be answering telephone calls, welcoming visitors, responding to the door entry system, assisting pupils, supporting staff, handling parent enquiries and carrying out a range of administrative tasks. The ability to remain calm, organised and approachable while managing multiple competing priorities is essential.

The ideal candidate will be highly organised, proactive and adaptable, with excellent communication and interpersonal skills and a genuine commitment to delivering outstanding customer service. They will enjoy working with people, have a positive and professional approach, and be able to prioritise effectively without compromising the quality of service provided.

This role is ideally suited to someone who enjoys working in a dynamic, people-focused environment and takes pride in being the central point of contact within a busy school community. It is not suited to someone seeking a quiet, predominantly task-based administrative role with long periods of uninterrupted desk work.

Previous administrative experience is essential, and experience of working within a school environment is desirable. The role also includes acting as a Primary First Aider; therefore, the successful candidate must hold a current First Aid qualification or be willing to undertake the appropriate training.

About You

Qualifications, Skills and Experience

• Previous experience in a busy reception, front-of-house or administrative role.
• Experience of delivering excellent customer service to a wide range of people.
• Experience using school management information systems (e.g. iSAMS, SIMS or similar).
• Experience of managing multiple tasks simultaneously in a fast-paced environment.
• Experience of handling telephone, email and face-to-face enquiries professionally.
• Experience of working with confidential and sensitive information.
• Experience of using Microsoft Office applications (Word, Excel, Outlook and Teams) to a competent standard.
• Experience of prioritising workload and working under pressure while maintaining accuracy.
• Experience of working effectively both independently and as part of a team.
• GCSE Grade C or above in Mathematics and English Language or equivalent qualification or skill level

Key Responsibilities

• Act as the first point of contact for pupils, parents, staff, visitors and external agencies, providing a professional, welcoming and responsive reception service.
• Deliver exceptional customer service, ensuring every interaction reflects the values and high standards of Meoncross School.
• Support the Bursar, Office Manager, School Office and wider support teams in the efficient day-to-day running of the school through the provision of high-quality administrative support.
• Maintain the smooth operation of the busy school office by effectively managing multiple priorities, responding to frequent interruptions and ensuring enquiries are dealt with promptly and professionally.
• Ensure the security of the school site through the effective management of visitors, contractors and deliveries in accordance with school safeguarding and security procedures.
• Support the welfare of pupils by assisting with the administration of First Aid and the safe management of pupil medication.
• Maintain accurate records and handle confidential information with integrity, discretion and in accordance with GDPR and school policies.
• Promote and safeguard the welfare of children and young people, ensuring safeguarding responsibilities are understood and embedded in all aspects of the role.
• Act as an ambassador for Meoncross School, promoting the school positively to prospective families, visitors and the wider community.
• Contribute to the wider life of the school by supporting events, open days and other activities as required.
• Lunch during term time

Meoncross School is committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed.

We are an equal opportunities employer committed to diversity and treating all employees with dignity and respect regardless of background.

Early applications are encouraged, we reserve the right to interview and appoint prior to closing date for the right applicant.