Receptionist

Audley Villages; Egham; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Work life balance

Competitive salary

Company pension scheme

28 days holiday

Discount on food & drinks

Guest suites for staff

Learning and development opportunities

Employee discount portal

Healthcare Cash Plan

Refer a friend bonus

Free uniform

Job summary

Audley Villages is seeking a Receptionist to ensure the highest quality of service for Audley customers. This role is highly customer-centred, involving regular communication with colleagues and owners.

The successful candidate will help create and run hospitality events at the village, supporting a warm, empathetic team. You will be part of a busy reception team, aiming to deliver outstanding guest experiences across our village facilities and services.

Qualifications

• Experience in taking reservations and handling business enquiries in a courteous and friendly manner.
• Ability to resolve complaints or issues effectively.
• Ability to delegate duties to junior colleagues, enabling development within their role.
• Be fully aware of all events planned and able to advise.
• Good working knowledge of the local area and facilities offsite.
• Be hands on with a flexible approach to daily duties and shift patterns.
• Be punctual and promote team spirit.
• Warm, professional and empathetic.

Responsibilities

• Provide warm, friendly service to all Audley customers and owners.
• Communicate regularly with colleagues and owners to ensure quality service.
• Assist in the creation and running of regular hospitality events at the village.

Skills

Reservation experience

Customer service oriented

Complaint resolution

Teamwork and delegation

Punctuality

Flexibility with shifts

Empathetic communication

Local area knowledge

Job description

We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. Through our three brands, Audley Villages, Elysian Residences and Mayfield Villages, we offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs and swimming pools. And, of course, exceptional service throughout. What's more, through our dedicated care teams we provide owners as well as customers out in the local community with the support they need to remain independent. It's retirement, but not as the UK has known it.

As our Receptionist you will be responsible of ensuring the highest quality of service is provided to all Audley customers. This role is highly customer centered and involves regular and diverse communication with both colleagues and owners.

The focus is on providing a warm and friendly service and setting a great example for our warm, empathetic and efficient team. You’ll also have the opportunity to be involved in the creation and running of regular hospitality events at the village.

The Ideal Candidate

• Experience in taking reservations and handle business enquiries in a courteous and friendly manner.
• Ability to effectively manage and help to resolve any complaints or issues.
• Ability to delegate duties to junior colleagues, enable them to develop within their role.
• To be fully aware of all events planned and be able to advise.
• To have a good working knowledge of the local area and facilities available offsite.
• Be hands on and have a flexible approach to daily duties and shift patterns.
• Be punctual and promote team spirit.
• Warm, professional and empathetic.

In Return You Will Receive

• Work life balance
• Competitive salary
• Company pension scheme, with a 5% company contribution
• 28 days holiday (inclusive bank holidays)
• 50% discount on food and drinks at all of our restaurants nationwide
• Guest suites at staff rates at all of our luxury villages nationwide
• Excellent learning and development opportunities
• Free membership to our employee discount portal with access to discounts at all major retailers.
• Free membership to our Healthcare Cash Plan Scheme
• Refer a friend bonus scheme
• Free uniform and a lot more…

AEM Living is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’