Receptionist

Allscreens Nationwide Ltd; Eastbourne; On-site; GBP 20,000 - 23,000; Full time

Job summary

Arlington Road Medical Practice is seeking a Receptionist to join the front-of-house team. You will greet patients, assist with appointment bookings, and handle telephone inquiries with a friendly, professional approach.

The role also involves general administrative support to ensure the smooth running of the practice and collaboration with clinical and administrative colleagues. Key duties include registering patients, managing the appointment system, handling post and hospital correspondence,

Responsibilities

• Welcome patients and visitors to the practice in a friendly, professional and helpful manner.
• Register and check in patients for appointments and clinics.
• Book, amend and cancel appointments using the practice's computerised system.
• Handle telephone queries and book appointments by phone.
• Receive hospital correspondence and post, and log samples as required.
• Prepare and log outgoing mail securely and confidentially.
• Ensure the practice is secure at closing and report any security concerns.

Job description

As a Receptionist at Arlington Road Medical Practice, you will be an important part of our front-of-house team and one of the first points of contact for our patients. Youll provide a friendly, professional and helpful service both at the reception desk and over the telephone, helping patients access the right service or healthcare professional. Alongside patient-facing responsibilities, youll provide general administrative support to the practice team, helping with the smooth running of the practice and supporting our clinical and administrative colleagues. Good communication, a positive approach and the ability to work well as part of a team are key to the role.

1. Reception and Patient Services

• Welcome patients and visitors to the practice in a friendly, professional and helpful manner.
• Register and check in patients for appointments and clinics.
• Book, amend and cancel appointments both face-to-face and using the practices computerised appointment system.
• Contact patients to arrange appointments, reviews and clinics where appropriate.
• Register new patients, temporary residents and other patients in accordance with practice procedures, ensuring the appropriate information and forms are completed.
• Receive and deal with patient queries and messages both at the reception desk and electronically, passing information to the appropriate member of the practice team when required.
• Provide patients with appropriate information and signposting to help them access the most suitable service or healthcare professional.

2. Telephones and Communication

• Answer incoming telephone calls in a professional, friendly and helpful manner.
• Book, amend and cancel appointments over the telephone.
• Deal with general enquiries and provide appropriate information within the scope of the role.
• Communicate test results and other information to patients in accordance with practice procedures and confidentiality requirements.
• Take accurate messages and ensure they are passed to the appropriate member of the practice team.
• Transfer calls to the appropriate person or service when necessary.
• Communicate effectively with patients, carers, colleagues and other healthcare professionals, adapting communication where required to meet individual needs.

3. Hospital Post and Samples

• Receive hospital correspondence and post, date stamp and sort appropriately for scanning or further action.
• Receive samples from patients and staff, ensuring they are logged and processed correctly.
• Complete relevant forms and documentation where required.
• Check that samples are correctly labelled and packaged in accordance with practice procedures.
• Check fridges prior to collection where required.
• Ensure hospital correspondence and samples are prepared and ready for collection.

4. Outgoing Mail

• Prepare, frank and log outgoing post in accordance with practice procedures.
• Ensure outgoing correspondence is handled securely and confidentially.

5. Confidential Waste and Shredding

• Dispose of confidential paperwork appropriately using the designated confidential waste facilities.
• Ensure patient and practice information is handled and disposed of in accordance with GDPR and practice confidentiality procedures.

6. Closing and Securing the Practice

• For staff working the late shift: Check that windows and external doors are securely locked.
• Ensure computers, equipment and lights are switched off where appropriate.
• Ensure the practice is secure and the burglar alarm is set when the building is empty.
• Report any security concerns or issues to the appropriate person.

7. General Responsibilities

• Carry out any other reasonable duties appropriate to the role and level of responsibility.
• Support colleagues and contribute to the smooth and effective running of the practice.
• Work as part of the wider practice team, maintaining a positive and professional approach at all times.

Working hours and availability will be discussed as part of the application and interview process. Please note that morning-only availability is not suitable for this position. It is essential that candidates are able to work shifts that finish at 6:00pm and 6:30pm. The working pattern may include a combination of full-day and afternoon-only shifts.