Patient Services Lead

Allscreens Nationwide Ltd; Tudhoe; On-site; GBP 21,000 - 24,000; Full time

Job summary

A healthcare practice is seeking an experienced receptionist/administrative assistant to support daily front and back desk operations, manage admin rotas, and act as the first point of contact for patients and visitors.

The role covers processing results, GP trays, appointment requests, and liaising with clinics and pharmacies. It requires good IT literacy and a proactive approach to patient care, with opportunities for professional development.

Responsibilities

• Maintain patient services and admin rota with Reception Team Lead support.
• Provide first-line support for the Receptionist Team Leader and team.
• Coordinate visits/on-call and assist in vaccination clinics.
• Process repeat prescriptions within the surgery timeframe.
• Liaise with external pharmacies to address prescription issues.
• Maintain IT systems and electronic records; support patients' use of technology.

Job description

• 1. Maintaining patient services. Maintaining Admin rota with support from the Reception Team Lead, sourcing cover as required. Ensuring all HR and rota administration is completed on Practice Index. Ensure the Receptionist Team Leader manages delivery of daily front and back desk tasks. To support the reception team and completing such duties as a receptionist, as required. Providing first-line support for the Receptionist Team Leader and reception team. Providing Reception Team Lead training plans for induction training of new staff and existing staff. Providing first point of contact for patients and visitors. Communicating changes in systems and procedures to whole team. Support in the processing of surgery lists and appointment requests. Co-ordinating visits / on call. Processing telephone messages. Support in the processing of repeat prescriptions within the surgery timeframe. Liaison between Quayside and pharmacies to address prescription issues. Servicing requests for information. Assist in the day-to-day logistic issue resolutions for the clinical team members. Review and triage 'urgent list' daily and liaise with duty GP.
• 2. Providing administrative support by: Liaising with Clinical Administrators Team Leader over staffing cover / tasks. Processing results. Processing Practice Notes. Processing GP's trays. Filing and retrieving paperwork systematically.
• 3. Maintaining the practice's IT systems by: Liaising with the Clinical Data Quality Co-ordinator over IT systems / processes. Embracing the developed use of IT. Supporting patients' use of technologies.
• 4. Maintaining electronic records by: Processing patient data.
• 5. Supporting the clinical team by: Assisting at Vaccination / Immunisation Clinics.
• 6. Ensuring efficiency and safety by: Opening and securing premises as rota requires. Working within own level of competence at all times.

Other Responsibilities

• 1. To support the aims and ethos of the practice.
• 2. To attend Practice Team meetings regularly.
• 3. To contribute to the development of the practice.
• 4. To participate in annual Staff Appraisal process.
• 5. To take responsibility for own professional development, learning and performance.
• 6. To undertake training as required.
• 7. To demonstrate skills and activities to colleagues undertaking similar work.
• 8. To communicate effectively with all members of the practice team, patients and their carers.
• 9. To liaise effectively with external healthcare professionals and agencies to meet patients' needs.
• 10. To vary working pattern, by negotiation, according to the business needs of the practice.
• 11. To undertake any other duties as deemed reasonable by the practice.

Whilst every effort has been made to outline the main duties and responsibilities of the post, each individual task undertaken may not be identified. This job description is current at the date shown but may be changed, in consultation with the postholder, to meet the developing business needs of the practice.