Receptionist

Aimbridge; East Midlands, Leicester; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a forward-thinking hospitality company as a Front Office Team Member, where you will be the first point of contact for guests. This role offers a unique opportunity to provide exceptional service while ensuring smooth operations at the front desk. With industry-leading training and development opportunities, flexible working options, and a supportive team environment, you will thrive in a culture that values your contributions. Enjoy benefits such as hotel discounts, career breaks, and a commitment to your well-being. Apply today and be part of a team that shapes the future of hospitality.

Benefits

Hotel discounts portfolio wide

Flexible working opportunities

Minimum of 28 days' holiday

Free staff parking

Career and lifestyle breaks

24/7 employee assistance programme

Wagestream access

Qualifications

• Excellent communication skills for guest interactions.
• Strong organisational skills for managing reservations.

Responsibilities

• Ensure smooth check-in/out processes for guests.
• Maximise room occupancy and promote hotel services.

Skills

Communication Skills

Organisational Skills

Attention to Detail

Technical Skills

Tools

Microsoft Office

Opera

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry-leading benefits that include

• Industry-leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Flexible working opportunities
• Minimum of 28 days' holiday
• Staff meals on duty
• Starting salary above national minimum wage
• Career and lifestyle breaks – Allowing you to take time off for key life events.
• Free staff parking

A day in the life of…

As a Front office team member, you will be the first and last point of contact for our guests, ensuring a smooth check-in/out process for all. You’ll ensure the Front Office Manager is fully aware of any relevant feedback from guests and other departments, maximise room occupancy, and use up-selling techniques to promote hotel services and facilities. Importantly, you’ll ensure constant compliance with hotel security, fire regulations and all health and safety legislation.

As an integral part of our hotel's operational team, you’ll support colleagues across all business areas to ensure a first-class guest experience.

What do we need from you?

• Communication skills: You will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
• Organisational skills: You will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organizational skills will help you manage your workload efficiently.
• Attention to detail: Inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail-oriented to ensure that all guest information is accurate and all bookings are processed efficiently.
• Technical skills: You’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera will be an added advantage.
• You will need to be able to work flexible shifts from 6.30 to 15.00 and 15.00 to 23.00 over a seven-day period including weekend

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living by our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.