Receptionist/Practice support team member

The Rowleys Partnership Ltd; Leicester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated Receptionist / Practice Support Team Member to join their dynamic team in Leicester. This full-time role offers the opportunity to be the first point of contact for clients, ensuring a warm welcome and exceptional service. You will be responsible for a variety of administrative tasks, managing workloads efficiently, and providing support to team members. Join a forward-thinking firm that values your development and offers a collaborative environment where your contributions can make a real impact on the firm's growth.

Qualifications

• Experience in reception work is essential for this role.
• Strong verbal and written communication skills are required.

Responsibilities

• Ensure clients receive a warm welcome and high-quality service.
• Manage workloads efficiently and respond to client queries promptly.
• Organise meeting rooms and arrange catering for events.

Skills

Reception experience

Verbal communication skills

Written communication skills

Telephone manner

Job description

Vacancy – Receptionist / Practice support team member

Rowleys is an independent accountancy firm working across the East Midlands, with our office based in Leicester, near Junction 21 of the M1. We are a forward-thinking firm who are continually investing in our people and their development. We are looking for like-minded individuals to join our team and be a part of our future growth.

Job description – Receptionist / Practice support team member

Full time Receptionist / Practice support team member within a firm of Chartered Accountants.

Schedule: 37.5 hours per week Monday to Friday

Required Skills

1. Experience of reception work
2. Excellent verbal and written communication skills
3. Good telephone manner

Duties Include

1. Ensuring all clients receive a warm welcome and the highest quality service to make the best first impression possible
2. General admin duties which will include scanning, photocopying and other ad hoc admin duties
3. Manage all workloads efficiently, profitably and in accordance with the Company’s procedures
4. Deliver an excellent level of customer service, managing and exceeding client expectations, responding to all ad hoc queries in a timely manner
5. Provide cover for team members in their absence
6. Answering incoming calls to ensure all calls are answered in a timely manner and calls transferred as efficiently as possible
7. Organising the meeting rooms and ensuring they are kept tidy and stocked appropriately
8. Arranging catering for any on-site events, training sessions or meetings and maintaining stocks of consumables such as biscuits, chocolates and mints, replenishing as necessary