Receptionist

The Grand Hotel Leicester; East Midlands; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

On the job training

Staff incentives

Career opportunities

Job summary

The Grand Hotel Leicester by the Unlimited Collection is seeking a charming and engaging Receptionist with a passion for service excellence. You will report to the Assistant Front Office Manager, working towards providing our guests with memorable experiences of the city.

The Receptionist will be responsible for greeting guests warmly, providing knowledgeable service about our facilities, and ensuring daily tasks are completed efficiently.

Qualifications

• Excellent guest engagement skills.
• Ability to communicate and organize yourself in line with different guest expectations.
• Willingness to learn and work with IT systems quickly.
• A good command of English is essential; a second language is advantageous.

Responsibilities

• Give guests a memorable welcome and lasting impression.
• Demonstrate full knowledge of products, services and facilities to provide exceptional service.
• Ensure daily task lists are completed effectively.
• Collaborate with colleagues to deliver captivating experiences.
• Take initiative in accommodating guests' needs in a resourceful manner.

Skills

Guest engagement

Communication

IT systems

English proficiency

Job description

The Grand Hotel Leicester by the Unlimited Collection is seeking a charming and engaging Receptionist with a passion for service excellence.

You will report to the Assistant Front Office Manager, working towards providing our guests with memorable experiences of the city.

The Receptionist will be responsible for:

• Giving our guests a memorable welcome and lasting impression
• Providing exceptional service by demonstrating full knowledge of our products, services and facilities
• Ensuring that the daily task list is completed effectively
• Working collaboratively with your colleagues to deliver captivating experiences
• Taking initiative in accommodating our guests needs in a resourceful manner

To be successful in the role of Receptionist, we require:

• Excellent guest engagement skills
• An ability to bring the guest experience to life throughout the hotel
• Willingness to learn and work with IT systems quickly
• The ability to communicate and organize yourself in line with different guest expectations
• A good command of English is essential, a second language is advantageous

Working with us provides the following benefits to you:

• Genuine career opportunities within our business
• Valuable on the job training, along with access to our digital online learning platform and numerous other learning and development opportunities
• Staff incentives when you and the team perform

About Us

The Grand Hotel Leicester by the Unlimited Collection is a brand of The Ascott Limited.

At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.

A trusted hospitality company, Ascott’s presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences, coliving properties, hotels and independent senior living apartments. Ascott's award-winning hospitality brands include Ascott, Citadines, lyf, Oakwood, Somerset, The Crest Collection, The Unlimited Collection, Fox, Harris, POP!, Preference, Quest, Vertu and Yello.

Through Ascott Star Rewards (ASR), Ascott’s loyalty programme, members enjoy exclusive privileges and offers at participating properties.

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