Receptionist

Bedford College Group; Corby; On-site; GBP 29,000 - 35,000; Part time

Benefits offered by this job

27 days annual leave (Pro-Rata)

People's Pension

Retail and Leisure Discounts

Access to college courses

Job summary

The Bedford College Group is seeking an Afternoon Receptionist for the Corby Campus. The role focuses on front-of-house service, visitor management, and accurate record-keeping, supporting student and staff needs with a friendly, professional approach.

The successful candidate will handle enquiries, perform ad hoc administration, assist with events like Open Days and Enrolment, and work flexibly, including occasional evenings and Saturdays, while upholding safeguarding and diversity commitments.

Qualifications

• Front of House & Customer Service delivery to visitors, students, staff and customers.
• Experience in customer-facing environments and handling enquiries professionally.
• Strong written, verbal and telephone communication with accurate record-keeping.

Responsibilities

• Deliver a professional front of house service and greet visitors.
• Manage reception area and visitor processes, ID cards, parking, queries and opening/closing procedures.
• Record customer interactions on CRM and direct enquiries to relevant teams.

Skills

Front of House

Customer Service

Communication

IT & Organisation

Education

GCSE English & Maths (9-4/A-C)

First Aid qualification or willingness

Tools

REMS

Microsoft Dynamics CRM

ProMonitor

Job description

Role: Receptionist

Location: Corby Campus

Salary is between £24,522 and £26,754 per annum (Pro-Rata) DOE and Qualifications, 27 days annual leave (Pro- Rata) plus Bank holidays,People's Pension, Retail and Leisure Discounts, excellent professional and personal development opportunities, accessing college courses.

Hours/Weeks: 20 Hours / 52 Weeks. 1pm - 5pm, Monday to Friday

Contract Type: Permanent - Part time

This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we're unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK.

About the role:

We are currently seeking a Afternoon Receptionist to join our Customer Contact and Admissions department at The Bedford College Group.

• Front of House & Customer Service - Deliver a professional, welcoming and efficient front of house service to visitors, students, staff and customers, acting as a friendly first point of contact and maintaining high customer service standards.
• Reception & Visitor Management - Take responsibility for the effective running of the reception area, including managing visitors, ID cards, parking requests, telephone enquiries, student queries, post, lost property and opening and closing procedures.
• Customer Enquiries & Record Management - Respond promptly to telephone and email enquiries, accurately record customer interactions on the CRM system, maintain relevant student records and ensure enquiries are directed to the appropriate teams.
• Administration & Events Support - Provide administrative support including managing shared inboxes, checking course welcome packs, completing stock checks and supporting College recruitment activities such as Open Days, Discovery Days and Enrolment.
• Compliance & Professional Responsibilities - Work professionally as part of the wider team while following requirements relating to safeguarding, GDPR, equality, diversity and inclusion, health and safety, training and development, and maintaining the College's professional reputation.

About you:

• Qualifications & Training - GCSE English and Maths at grades 9-4/A*-C or equivalent, alongside safeguarding and equality and diversity training, with First Aid qualification or willingness to undertake training.
• Customer Service Experience - Experience of working in a customer-facing environment, providing advice face-to-face and by telephone, handling challenging situations professionally and achieving positive outcomes.
• Communication, IT & Organisation - Confident written, verbal and telephone communication skills, with the ability to maintain accurate records, use email and IT systems, prioritise a busy workload and remain calm during periods of high activity. Knowledge of systems such as REMS, Microsoft Dynamics CRM and ProMonitor is beneficial.
• Teamwork & Professional Standards - Ability to work positively as part of a team, provide a friendly and welcoming service, demonstrate consistently professional behaviour and appearance, and work in line with College policies, procedures and values.

• Safeguarding, Flexibility & Development - Commitment to safeguarding, equality and diversity, appropriate professional boundaries and health and safety, alongside a willingness to continually develop knowledge and skills, work flexibly including occasional evenings and Saturdays, and travel independently between Group campuses.

For a more detailed breakdown of the job role and the requirements, please see the Job Description attached to this vacancy.

Interviews to be held: to be confirmed

Successful candidates must also be able to demonstrate alignment to our organisational VISION values:

• Valuing Teamwork - We are one team who by working together can achieve great things, respecting the opinion and valuing the contribution each of us makes.
• Improving Continuously - We challenge ourselves to always do better by trying new things, sharing knowledge, reflecting on practice and learning from others.
• Student Centred - At our heart is always doing what is best for our students. We consider students in all of our decision making to create positive outcomes and memorable experiences for every student.
• Inclusive - We celebrate differences and diversity, recognising that we can learn from each other.
• Open and Caring - We care about the wellbeing of our staff, our students, our community and wider society, creating an environment built on trust where we listen, engage with and support each other.
• Nurturing Education Excellence - We promote educational excellence by delivering programmes that challenge our students to achieve their ambitions.

About The Bedford College Group

The Bedford College Group was formed in 2017 following the merger of Bedford College and Tresham College and is now the largest provider of education in the South East Midlands, with over 15,000 students passing through our doors each year.

Today, the Group is made up of a family of colleges across Bedfordshire and Northamptonshire: Bedford College, Central Bedfordshire College and Tresham College in the towns of Bedford, Dunstable, Leighton Buzzard, Corby, Kettering and Wellingborough; Shuttleworth College, a specialist land-based college; The Bedford Sixth Form, (the only dedicated sixth form in Bedford); The Corby Sixth Form, (opened in September 2023); and the National College for Motorsport alongside Silverstone race circuit. To widen accessibility to education and training, the Group also has community-based Learning Centres in Bedford, Corby and Kettering which offer IT training.

Safeguarding our Students

The Bedford College Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be subject to thorough vetting process which includes, an enhanced DBS check and satisfactory references. This post is exempt from the Rehabilitation of Offenders Act 1974. The Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications and related exceptions and further information about filtering offences can be found in the DBS filtering guide. The Bedford College Group's policy on Employment of Ex-Offenders is attached to this vacancy.

Candidates who are barred from working with children are reminded it is a criminal offence to apply for this post.