Admissions Adviser

The Bedford College Group; Wellingborough; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

27 days annual leave

People's Pension

Discounts

Staff development courses

Job summary

The Bedford College Group is seeking an Admissions Adviser to join the Customer Contact and Admissions team at Tresham College - Wellingborough Campus. You will manage admissions end-to-end, provide information and guidance across channels, and collaborate with curriculum teams to support recruitment and enrolment.

You will also maintain CRM records, comply with GDPR and funding rules, and uphold safeguarding and inclusivity standards, while traveling across campuses as needed.

Qualifications

• Educated to Level 3 with GCSE English and Maths, commitment to ongoing professional development, and willingness to achieve a Level 4 IAG qualification.
• Experience in administration and customer-facing roles, providing advice and guidance through multiple channels while managing priorities.
• Excellent written and verbal communication, strong IT proficiency, attention to detail, and ability to analyse data and learn systems quickly.

Responsibilities

• Manage end-to-end admissions process including application assessment, offer decisions, interview coordination, eligibility checks and engagement to maximise conversion from application to enrolment.
• Deliver accurate information and guidance on courses, funding and college services across phone, email, online and face-to-face channels.
• Build strong relationships with curriculum teams and stakeholders, supporting interviews, events, welcome activities, enrolment events and recruitment initiatives.
• Maintain accurate records within CRM and student systems, ensure data integrity and comply with policies, GDPR, funding and regulatory requirements.
• Support safeguarding, EDI, health and safety standards and contribute to continuous improvement of customer journeys.

Skills

Admissions

Customer Service

Communication

IT skills

Data handling

Education

Level 3 + GCSE English & Maths

Tools

CRM systems

Job description

Role: Admissions Adviser

Location: Tresham College - Wellingborough Campus

Salary/Benefits: Salary is between £25,585 and £30,915 per annum DOE and Qualifications, 27 days annual leave plus Bank holidays, People's Pension, Retail and Leisure Discounts, excellent professional and personal development opportunities, accessing college courses.

Hours/Weeks: 37 hours per week - 52 weeks per year

Contract Type: Permanent - Full Time

This is a UK based contract, and you are required to have the Right to Work in the UK. Unfortunately, we're unable to offer sponsorship and any offer of employment will be subject to evidence of your Right to Work in the UK.

About The Role

We are currently seeking an Admissions Adviser to join our Customer Contact and Admissions department at The Bedford College Group.

As an Admissions Adviser, you play an important role in the success of our students through:

• Admissions Management & Applicant Conversion - Manage the end-to-end admissions process, including application assessment, offer decisions, interview coordination, eligibility checks, and proactive engagement to maximise conversion from application to enrolment.
• Information, Advice & Customer Support - Deliver accurate, impartial information and guidance on courses, funding, and college services, providing exceptional customer service across phone, email, online, and face-to-face channels.
• Stakeholder Collaboration & Event Delivery - Build strong relationships with curriculum teams and key stakeholders, supporting interviews, applicant events, welcome activities, enrolment events, and recruitment initiatives.
• Data Management & Process Compliance - Maintain accurate records within CRM and student systems, ensure data integrity, monitor admissions processes, and comply with admissions policies, GDPR, funding, and regulatory requirements.
• Professional Standards & Continuous Improvement - Contribute to improving customer journeys, support team knowledge sharing, uphold safeguarding, EDI, health & safety standards, and work flexibly to meet organisational needs and service targets.

About You

• Qualifications & Professional Development - Educated to Level 3 with GCSE English and Maths, commitment to ongoing professional development, and willingness to achieve a Level 4 Information, Advice and Guidance (IAG) qualification.
• Admissions, Customer Service & Advisory Experience - Experienced in administration and customer-facing roles, providing advice and guidance through multiple channels while managing competing priorities, targets, and deadlines.
• Communication, IT & Analytical Skills - Excellent written and verbal communication, strong IT proficiency, attention to detail, and the ability to analyse data, learn new systems quickly, and communicate effectively with a wide range of stakeholders.
• Relationship Building & Professionalism - Strong interpersonal skills with the ability to build credibility and positive relationships, work collaboratively, maintain confidentiality, and represent the organisation professionally at all times.
• Flexibility, Safeguarding & Personal Attributes - Self-motivated, enthusiastic, and adaptable, with willingness to travel across campuses, work flexible hours, uphold safeguarding responsibilities, maintain professional boundaries, and continuously develop skills and knowledge.

Interviews to be held: 13th October 2026

Successful candidates must also be able to demonstrate alignment to our organisational VISION values:

• Valuing Teamwork - We are one team who by working together can achieve great things, respecting the opinion and valuing the contribution each of us makes.
• Improving Continuously - We challenge ourselves to always do better by trying new things, sharing knowledge, reflecting on practice and learning from others.
• Student Centred - At our heart is always doing what is best for our students. We consider students in all of our decision making to create positive outcomes and memorable experiences for every student.
• Inclusive - We celebrate differences and diversity, recognising that we can learn from each other.
• Open and Caring - We care about the wellbeing of our staff, our students, our community and wider society, creating an environment built on trust where we listen, engage with and support each other.
• Nurturing Education Excellence - We promote educational excellence by delivering programmes that challenge our students to achieve their ambitions.

About The Bedford College Group

The Bedford College Group was formed in 2017 following the merger of Bedford College and Tresham College and is now the largest provider of education in the South East Midlands, with over 15,000 students passing through our doors each year. Today, the Group is made up of a family of colleges across Bedfordshire and Northamptonshire:Bedford College, Central Bedfordshire College andTreshamCollegein the towns of Bedford, Dunstable, Leighton Buzzard, Corby, Kettering and Wellingborough;ShuttleworthCollege,a specialist land-based college; The Bedford Sixth Form, (the only dedicated sixth form in Bedford); The Corby Sixth Form, (opened in September 2023); and the National College for MotorsportalongsideSilverstonerace circuit.To widen accessibility to education and training, the Group also has community-based Learning Centres in Bedford, Corby and Kettering which offer IT training.

Safeguarding our Students

The Bedford College Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be subject to thorough vetting process which includes, an enhanced DBS check and satisfactory references.

This post is exempt from the Rehabilitation of Offenders Act 1974. The Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications and related exceptions and further information about filtering offences can be found in the DBS filtering guide.

The Bedford College Group's policy on Employment of Ex-Offenders is attached to this vacancy.

Candidates who are barred from working with children are reminded it is a criminal offence to apply for this post.