Receptionist

Baxterstorey

City of Westminster

On-site

GBP 32,000 - 35,000

Full time

6 days ago

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Benefits offered by this job

28 days holiday

Birthday leave

Volunteer days

Maternity leave

Free meals on shift

Pension and life insurance

Perkbox discounts

Wellbeing hub

Employee assistance programme

Cycle to work

Job summary

BaxterStorey is looking for a Receptionist to join their team at the UK head office near Barbican. You will deliver a warm welcome to staff and visitors, support with meeting room bookings, and arrange hospitality for events and meetings.

The role requires strong communication, the ability to coordinate with facilities, AV, IT, and catering, and a proactive approach to ensure a seamless experience for everyone using the space.

Qualifications

Excellent verbal and written communication skills.
Experience with visitor management systems or front-of-house software.
Ability to prioritise tasks in a dynamic environment.

Responsibilities

Meet and greet clients and visitors and inform relevant parties of arrival.
Manage meeting room bookings and related hospitality setup.
Maintain a neat reception area and ensure conference suites are stocked and ready.
Keep the booking system up to date and track room usage.
Liaise with facilities, AV, IT, and catering for conference needs.
Assist with after-hours receptionist duties and health and safety awareness.

Skills

Communication skills

Visitor management systems

Prioritisation

Job description

We work together as a team to lead by example, protecting the planet and supporting local communities. Interested? Even if you don't meet all requirements, we'd like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential. We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds. BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.

About the role

As a Receptionist, you will create an exceptional welcome for both members of staff and the visitors entering the Client suite. You will also assist with meeting room management, including the booking of meeting rooms, meeting room and hospitality set up, and escorting guests and clients to the relevant rooms. You will be the go-to person in the office, covering a wide range of tasks for the client. To exceed expectations, the Receptionist will need to work closely with all other service providers, ensuring a seamless experience is provided to all staff using the space.

Responsibilities

To follow all standards and procedures as outlined in the Reception SLAs.
To meet and greet clients and visitors and to inform relevant parties of their arrival.
To keep a track of people, know who they are meeting and which conference room is booked for them
To meet and greet clients and informing hosts of their arrival.
To maintain a neat & tidy reception area.
To ensure conference suites are tidy, stationary is stocked and correctly set up.
To ensure the booking system is up to date at all times
To maintain a comprehensive and accurate working record of room bookings
To check meeting rooms before meetings.
To liaise between FTI facilities, AV, IT, business support services and the catering department on conference booking requirements.
To email all bookers checking next day booking details, including catering, delivery time, dietaries, room set-ups and AV support details
To serve as an information source for clients
To answer MS Teams calls in a polite and professional manner and to the agreed standard
To complete each shift responsibilities to the highest standard, which include but are not limited to, completing next day booking confirmations, emailing bookers for the following week to obtain details for large events and fine dining, menus, dietaries, room set-ups and AV requirements, adding guests names and guests lists to security for next day arrival
To report any faults in meeting rooms and reception areas
To provide after-hours receptionist presence if required, in respect of early starts for clients
Maintain awareness of health and safety regulations in the building
Carry out any administrative task deemed reasonable by your manager or supervisor

Candidate profile

The successful candidate must have excellent communication skills, as well as being comfortable with using different visitor management systems, and the ability to prioritise work due to constantly changing circumstances.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of. Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

About the Employer

BaxterStorey have an exciting opportunity working alongside one of our most prestigious clients, based at their UK head office near Barbican.

Working Hours: 37.5 hours, across four shifts between 7.00am and 20:00pm, Monday to Friday. Closest tube station: Barbican or St Pauls Salary: £32,000 per annum for the first three months, subject to successful completion of probation period, £35,000 per annum there after.

Benefits