Receptionist

RB Holdings; City of Westminster; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

33 days' holiday

Private medical & dental insurance

Discounted gym membership

Employee Assistance Programme

Cycle to Work

Meals on duty

Job summary

RB Holdings is recruiting a Receptionist for Loulou's Nightclub at 5 Hertford Street, London. You will warmly welcome members and guests, handling reservations and inquiries with a personalised approach to ensure an exceptional guest experience.

Ideal candidates bring luxury hospitality experience, leadership skills, and a passion for high service standards. The role features evening shifts, a pro‑rata holiday allowance, private medical, dental care, and staff benefits.

Qualifications

• Experience in luxury hospitality or fine dining.
• Strong leadership and team development skills.
• Excellent understanding of luxury food, beverage and service standards.
• Exceptional communication and member-facing service skills.

Responsibilities

• Welcome all members and guests professionally, creating a warm first impression.
• Manage reservations, inquiries and member requests with attention to detail.
• Collaborate with restaurant colleagues to ensure efficient service and member satisfaction.

Skills

Hospitality experience

Leadership

Service standards

Communication

Job description

much more Working Hours: 3 days per week (Wednesday- Saturday) 25 hours Evening shifts from 4pm- 12pm/1am The club is closed on Sundays, Bank Holidays and throughout Christmas each year.

What you will do:

• Ensure all members and guests are welcomed professionally, creating a warm and personalised first impression at all times.
• Maintain excellent attention to detail when managing reservations, enquiries, and member requests to ensure a seamless guest experience.
• Demonstrate strong communication and teamwork by working closely with restaurant colleagues to support efficient service delivery and member satisfaction.

What are we looking for?

• Previous experience in a similar role within a luxury hospitality or fine dining environment.
• Strong leadership and team development skills.
• Excellent understanding of luxury food, beverage and service standards.
• Exceptional communication and member-facing service skills.

RB Holdings is a growing hospitality group shaping some of the most distinctive private members' clubs and food businesses in London and New York. Founded by Robin Birley, our businesses are built on discretion, craftsmanship, and deeply personal service - delivered by teams who take pride in doing things properly. Our London portfolio includes 5 Hertford Street, Oswald's, and Birley Bakery and Chocolate Shop in Chelsea. In 2025, we expanded internationally with the opening of Maxime's, alongside a new Birley Bakery in New York City. We are currently seeking a Receptionist to join our team in Loulou's Nightclub at 5 Hertford Street.

Why work with us as a Receptionist?

33 days' holiday, including bank holidays (on a pro rata basis) Private medical and dental insurance with BUPA Discounted gym membership and wellbeing benefits Employee Assistance Programme and retail discounts Cycle to Work scheme and eyecare vouchers £1,000 Recommend a Friend bonus Complimentary meals on duty And