Receptionist

Engel & Jang - Parent; City Of London; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Meal on duty

Uniform provided

Growth opportunities

Job summary

Engel & Jang in the heart of the City of London is seeking an experienced Receptionist to join our Front of House team. The role starts September 2026 and you will be the first point of contact for guests, delivering a warm and professional welcome.

You will manage reservations, answer calls, coordinate with the restaurant and management, and ensure guests receive an exceptional experience from arrival to departure. A minimum of one year in hospitality is required.

Qualifications

• Minimum 1 year experience as Receptionist or Front of House in hospitality.
• Excellent communication and telephone manners.
• Genuine guest-focused approach and hospitality passion.

Responsibilities

• Provide warm, professional welcome to guests.
• Manage reservations and table allocations efficiently.
• Answer calls and respond to enquiries promptly.
• Collaborate with restaurant and management for smooth guest journey.
• Maintain knowledge of menus, events and services.

Skills

Front of House

Hospitality

Communication

Telephone etiquette

Organisational skills

Tools

SevenRooms

Job description

Receptionist – Join the Team at Engel & Jang

Join
the team at
Engel
& Jang, an exceptional restaurant situated on the Mezzanine of the
iconic Royal Exchange in the heart of the City of London.

We
are looking for an experienced, confident and personable Receptionist to
join our Front of House team. Start date: September 2026.

The
ideal candidate will have a warm and professional approach, excellent
communication skills and a genuine passion for hospitality. As one of the first
points of contact for our guests, you will play an important role in creating
an exceptional experience from the moment they arrive.

Key Responsibilities

• Provide
  a warm, professional and friendly welcome to all guests.
• Manage
  reservations, guest enquiries and table allocations efficiently.
• Answer
  telephone calls and respond to enquiries in a professional and timely
  manner.
• Work
  closely with the restaurant and management teams to ensure a smooth guest
  journey.
• Maintain
  excellent knowledge of the restaurant, menus, events and services.
• Assist
  with managing special requests and ensuring important guest information is
  communicated to the relevant teams.
• Maintain
  a polished and organised reception area.
• Deliver
  consistently high standards of hospitality and guest service.

Requirements

• At
  least 1 year of experience in a Receptionist or similar Front of House
  role within a restaurant or hospitality environment.
• Excellent
  communication and telephone manner.
• Warm,
  confident and professional personality.
• Polished
  appearance and excellent attention to detail.
• Highly
  motivated, proactive and enthusiastic approach.
• Strong
  organisational, multitasking and problem-solving skills.
• Ability
  to work effectively as part of a busy Front of House team.
• A
  genuine guest-focused approach and passion for delivering exceptional
  hospitality.
• Experience
  with SevenRooms is an advantage, but not essential.
• Must
  have the legal right to work in the UK.

The Role

• £16.27
  per hour.
• 40-hour
  contract.
• Monday
  to Saturday operation – we are closed on Sundays.

What We Offer

• Opportunities
  for career growth, with internal training and succession plans supporting
  progression within the business.
• 28–30
  days’ holiday per year, increasing with length of service.
• Uniform
  provided.
• Meal
  on duty.
• A
  fun, professional and dynamic working environment.
• The
  opportunity to work in one of London’s most iconic locations