Receptionist

The Red Carnation Hotel Collection (Red Carnation Hotels); City of Edinburgh; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury hotel in Edinburgh is seeking a Receptionist to join their team. This full-time role requires excellent communication skills, attention to detail, and previous hotel experience. Enjoy a range of benefits including a competitive salary, holiday allowance, and professional development opportunities.

Benefits

Holiday allowance starting at 20 days

Professional learning and development opportunities

50% off on food and 25% off on beverages

Discounted accommodation rates at Red Carnation Hotels

Access to Employee Assistance Programme

Free meals on duty

Qualifications

• Previous hotel receptionist experience, ideally in a luxury or five-star hotel environment.
• Strong communication skills, both verbal and written.
• Excellent attention to detail and organizational skills.

Responsibilities

• Checking in and out guests while delivering outstanding levels of service.
• Managing requests and creating memorable experiences.
• Addressing guest concerns or complaints in a calm and professional manner.

Skills

Communication

Attention to Detail

Organizational Skills

Job description

Receptionist ***luxury hotel***

Incredible Benefits

We are looking for an enthusiastic Receptionist to join our family on a full-time basis. We are looking for someone with previous hotel receptionist experience with excellent communication skills and strong attention to detail who enjoys delivering personalised service to guests. This position reports to the Reception Manager.

Location: 100 Princes Street

Employment type: Full-time

Working pattern: Shift work 5 days on 2 days off

Salary: £25,396.80 per annum + service charge

Red Carnation Hotel Collection is a family-owned hotelier business with 18 stunning properties all over the world.

We are proud to be AA's Hotel Group of the Year (2024)! We have won numerous awards such as Best Employer (2023) and Sustainable Business (2023) at The Cateys. We are proud in our commitment to developing our own and were honoured to have won for the third time a Princess Royal Training Award (2017, 2020, 2023) by HRH The Princess Royal and City & Guilds and proud to be the first privately owned company retaining its Platinum Investors in People accolade globally. To further enhance our standing we have won Top Employer (2024) for the United Kingdom which certified our excellent in employee conditions.

100 Princes Street is our first hotel in Scotland and is home to 25 iconic guest rooms and five suites. The hotel’s two signature suites – The Archibald and The Isobel – boast direct views of Edinburgh castle. The interiors of 100 Princes Street are inspired by Scottish explorers and their travels. Scottish artisan weaver, Araminta Campbell, was commissioned to create five bespoke tartans for the hotel, that adorn the walls of every bedroom and suite. A number of bedrooms enjoy stunning views across Princes Street Gardens towards Edinburgh Castle. All guest rooms are equipped with every mod-con, including charging points for a variety of devices. The Wallace is our all-day lounge, dining room, well-stocked bar, library and tasting room, guests can dine on delicious hearty fare, made using the freshest local produce while sipping on a single malt or artisan gin, or relax and enjoy traditional afternoon tea while gazing at Edinburgh Castle.

Key Responsibilities Of a Receptionist

• Checking in and out guests while delivering outstanding levels of service.
• Managing requests and creating memorable experiences.
• Compiling guests accounts and fulfilling administrative duties as well as ensuring the reception area is clean and tidy at all times.
• Addressing guest concerns or complaints in a calm and professional manner, ensuring timely resolution and escalating to management when necessary to maintain guest satisfaction.
  
  

What are we looking for?

• Previous hotel receptionist experience, ideally in a luxury or five-star hotel environment.
• Strong communication skills, both verbal and written, with a friendly and professional demeanour.
• Excellent attention to detail and organizational skills.
• A passion for hospitality and delivering outstanding guest experiences.
• Ability to manage multiple tasks effectively while maintaining high service standards.
  
  

What's in it for you?

• Holiday allowance starting at 20 days and increasing with length of service up to 27 days + 8 bank holidays
• Professional, award winning learning and development opportunities from day one.
• Fantastic recommend a friend and family bonus scheme worth up to £600.
• Enhanced paid maternity leave & paternity leave.
• 50% off on food and 25% off on beverages in any Red Carnation Hotels F&B outlets.
• Discounted accommodation rates at Red Carnation Hotels worldwide.
• Two paid volunteering days each year, because we care about our community.
• Access to immediate Employee Assistance Programme, because we care about our employees.
• Vibrant hotel recognition events every month and hotel-based incentives (Employee of the Month / Manager of the Quarter).
• Social and team building events per hotel.
• Global Employee Appreciation Party, where we get to celebrate our incredible teams.
• Free meals on duty.
  
  

Red Carnation Hotels is an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We electronically scan and store a copy of your passport/visa and/or ID card to gain a clear indication of the authenticity of the document and establish the ‘Right to Work’ in the UK