Receptionist

Rettie; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A growing and ambitious company is seeking a Receptionist to enhance customer experience at their Wemyss Place office in Edinburgh. The role involves managing the reception area, supporting the sales team, and ensuring a warm environment for clients. Ideal candidates are organised, self-starters with excellent communication skills and experience in customer service.

Qualifications

• Experienced in a customer service role.
• Proficient in IT systems.
• Confident in administrative tasks.

Responsibilities

• Welcoming clients and visitors professionally.
• Managing phone calls and inquiries.
• Assisting with general administrative duties.

Skills

Customer Focus

Communication

Planning and organising

Problem solving

Tools

MS Word

Excel

Outlook

Job description

Key details

Location: Wemyss Place, Edinburgh

Hours of work: 37.5 hours, Monday to Friday, 09:00 - 17:30

About The Role

We are seeking a friendly, professional and organised Receptionist to join our team.

As the first point of contact for clients and visitors, this role sets the tone for an exceptional customer experience. Based at the front desk of our busy Wemyss Place office, you’ll be the heart of our office, ensuring everything runs smoothly and professionally. You’ll provide administrative support to the Edinburgh Sales team and other teams as required, ensuring consistency in service delivery.

About You

You’ll be a positive self-starter who is used to working in a fast-paced environment. With a natural ability to stay organised and juggle multiple priorities, you’ll be confident in managing your daily workload. You’ll have excellent communication skills and enjoy building effective relationships with others. Whether it’s meeting and greeting, answering phone calls, or carrying out administrative tasks, you’ll take pride in delivering a high-quality service at all times. If this sounds like you, we’d love to hear from you.

Key Responsibilities

You will be responsible for the following:

• Welcoming clients, suppliers and visitors with a warm and professional approach
• Ensuring that the reception area and meeting rooms are kept smart and tidy and set up appropriately for internal and external meetings
• Ordering office supplies for all our premisies and managing petty cash for Wemyss Place
• Managing the overflow of phone calls, transferring calls to the appropriate department, answering voicemail queries and directing appropriately
• Managing keys in and out of the office and accurately keeping the key log up to date
• Uploading property, images, floor plans and any other necessary items to our internal sales system REAPIT
• Creating final fee and marketing invoices
• Management of the viewing calendars and appointments
• Management of a database of applicants for available properties
• Supporting with general administrative duties
  
  

Essential

Key requirements

• Proficient in the use of IT systems including MS Word, Excel & Outlook
• Experienced in a customer service role
• Confident in administrative tasks
  
  

Desirable

• Experience in a similar position or with a property background
  
  

Competencies

• Customer Focus
• Collaboration
• Communication
• Planning and organising
• Problem solving
• Positive mindset
  
  

About Us

When you join Rettie, you’ll discover the difference you can make. We're a growing and ambitious company, but at our foundations, we have a family feel. We care about our people; we want them to prosper and realise their potential. We are proud that our values of Teamwork, Determination, Dependability and Ambition guide our actions and behaviours towards our clients and each other, daily. Based on these values, we aspire to cultivate and grow diverse, capable teams in an environment which will help you realise your career potential.