Night-Time Customer Service Assistant

Vita Group; City of Edinburgh; On-site; Part time

Job summary

A leading company in student accommodation is seeking a Night-Time Customer Service Assistant to provide luxury service during the busy summer months. The role involves managing guest experiences, ensuring facility upkeep, and contributing to a welcoming environment. With a competitive hourly rate and holiday pay, this part-time position is ideal for customer service professionals looking for seasonal work in Edinburgh.

Benefits

Paid holidays

Pension contributions

Recognition programs

Career development opportunities

24/7 Employee Assistance

Qualifications

• Experience in customer service roles is essential.
• Ability to handle various inquiries and maintain a clean environment.
• Multilingual skills are a plus.

Responsibilities

• Provide exceptional customer service and assist with guest check-ins/outs.
• Ensure common areas and facilities are maintained to high standards.
• Handle guest inquiries and manage reservations.

Skills

Customer Service

Communication

Organizational Skills

Tech Savvy

Job description

Join to apply for the Night-Time Customer Service Assistant role at Vita Group

1 week ago Be among the first 25 applicants

Join to apply for the Night-Time Customer Service Assistant role at Vita Group

Get AI-powered advice on this job and more exclusive features.

Night-Time Seasonal Customer Service Assistant. Edinburgh

Hourly Rate: £13 (plus holiday pay, circa £14.56 per hour in total)

Working Hours: 9pm – 6am. 3x shifts per week. Friday, Saturday & Sunday

Contract Duration: This is a season opportunity during the summer months.

Vita Student's next-level apartment design offers a variety of studios to suit our summer guests. We offer style, luxury & comfort to our residents, surrounded by premium amenities and a vibrant city life. We’re looking for our next Customer Service Assistant to cover the summer period deliver a luxury, home-from-home experience for our guests.

Our Seasonal Customer Service Assistant’s

Provide an exceptional & personalised service to guests by anticipating and delivering to their needs; offering information on local attractions, and handling enquiries with a focus on creating a seamless and positive experience:

• Front of House / Reception; greet and welcome guests with a warm, friendly and vibrant attitude.
• Handle check-in and check-out procedures efficiently.
• Be on hand for questions which may arise.
• Manage room reservations and guest inquiries via phone, email, and in person.
• Process payments, invoices, and ensure accurate billing.
• Ensure our facilities are being looked after respectfully by residents & guests.
• Maintain the upkeep of our premium site & facilities; communal areas must be cleaned and maintained to a high standard at all times.
• Be on hand, delivering solutions to issues or challenges that may arise.
• Conduct block walks every 4-6 hours surveying and reporting every area of the building.
• Replenish refreshment stock, such as coffee beans, tea bags, milk and vending machine food products.
• Be the primary point of contact for any potential incident or emergency that may occur onsite.
• Maintain waste management areas adhering to health & safety regulations, ensuring potential hazards are addressed / cleaned / tidied / reorganised as required.
  
  

Professional Experience

Who we want to join our team

• An experienced customer service professional, well-versed in delivering premium experiences to customers.
• We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas.
• Our operations run seamlessly with the support of a variety of technology systems and software; our Customer Service Assistants must be technologically astute.
  
  

Personal Characteristics

• Vita Student operate a multi-cultural environment, welcoming colleagues and residents from all over the world with a variety of cultural backgrounds and religious beliefs. All Vita colleagues must deliver a diverse and equal approach to colleagues and residents alike.
• Excellent communication skills. English will be the primary spoken language; however multi-lingual skills would be warmly welcomed.
• Strong organisational and leadership qualities with an ability to remain calm under pressure.
• Adaptability, creativity & positivity.
• Resilience, with an ability to effectively navigate unexpected situations.
• Able to carry out tasks that may involve extended periods of standing and repetitive movements, with reasonable adjustments considered where required.
• Flexibility: Our facilities are open to residents 24 hours a day, 356 days a year including all bank holidays, festive & religious breaks. Where festive and religious celebrations require time off, we will always try to accommodate, however flexibility from our Customer Service Assistants is imperative to be available as required to ensure continuous service to residents.
  
  

Why work for us…….

Our employees have the pride of working at our luxury properties, which offer the highest standard of resident accommodation across the UK. We reward the commitment and dedication of our people by providing the following benefits:

Holidays – Your holiday will be paid in addition to your hourly rate

Royal London Pension – We care about our people and their future. Vita Group contribute a financial value of 3% of salary to your pension pot in addition to 5% employee contribution to help prepare for the future.

Recognition Programmes – We recognise and celebrate our people via numerous recognition schemes, such as employee of the month vouchers, community champion, experience awards, golden buzzer awards, work anniversaries etc.

Career Development – Whether your Vita career is a medium or long-term venture; we onboard all employees by means of a thorough induction and learning & development programme, delivering professional progression via our Bronze, Silver, Gold & Platinum training & recognition schemes.

24/7 Employee Assistance – The wellbeing of our colleagues is of vital importance to Vita Group. All employees have access to a confidential service; offering support and guidance for personal or work-related issues that may be impacting wellbeing.

Right to Work & DBS

All offers of employment are subject to satisfactory pre-employment checks which will include Disclosure & Barring Service (DBS) checks.

Unfortunately, we are unable to offer Right to Work Sponsorship. Therefore, if you do require a company to sponsor your Right to Work in the UK, we will not be able to progress your application further.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

Referrals increase your chances of interviewing at Vita Group by 2x

Get notified about new Customer Service Assistant jobs in Edinburgh, Scotland, United Kingdom.

Edinburgh, Scotland, United Kingdom 1 week ago

Edinburgh, Scotland, United Kingdom 1 week ago

Edinburgh, Scotland, United Kingdom 1 month ago

Edinburgh, Scotland, United Kingdom 3 weeks ago

Edinburgh, Scotland, United Kingdom 1 week ago

Edinburgh, Scotland, United Kingdom 3 days ago

Edinburgh, Scotland, United Kingdom 1 week ago

Edinburgh, Scotland, United Kingdom 1 week ago

Edinburgh, Scotland, United Kingdom 4 days ago

Edinburgh, Scotland, United Kingdom 2 days ago

City Of Edinburgh, Scotland, United Kingdom 2 days ago

Musselburgh, Scotland, United Kingdom 2 days ago

Edinburgh, Scotland, United Kingdom 11 hours ago

Edinburgh, Scotland, United Kingdom 5 days ago

217721 (PP) Administration Assistant / Receptionist

Edinburgh, Scotland, United Kingdom 18 hours ago

217721 (PP) Administration Assistant / Receptionist

Edinburgh, Scotland, United Kingdom 1 day ago

Cowdenbeath, Scotland, United Kingdom 4 days ago

Broxburn, Scotland, United Kingdom 1 day ago

Bathgate, Scotland, United Kingdom 3 weeks ago

Edinburgh, Scotland, United Kingdom 2 days ago

Edinburgh, Scotland, United Kingdom 1 week ago

Kirkcaldy, Scotland, United Kingdom 1 month ago

Newbridge, Scotland, United Kingdom 3 weeks ago

Bow Of Fife, Scotland, United Kingdom 4 days ago

Dunfermline, Scotland, United Kingdom 1 day ago

Edinburgh, Scotland, United Kingdom 4 days ago

Edinburgh, Scotland, United Kingdom 2 days ago

Midlothian, Scotland, United Kingdom 2 days ago

Edinburgh, Scotland, United Kingdom 1 week ago

Edinburgh, Scotland, United Kingdom 1 week ago

Edinburgh, Scotland, United Kingdom 1 week ago

Appointments Coordinator - INTERNAL NHS FIFE APPLICANTS ONLY AC

Bo'ness, Scotland, United Kingdom 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.