IG Support Officer

NHS Shropshire, Telford and Wrekin Integrated Care Board; Canterbury; Hybrid; GBP 32,000 - 39,000; Full time

Job summary

NHS Shropshire, Telford and Wrekin Integrated Care Board is advertising an Information Governance Support Officer (Band 5) on a permanent full-time basis. The role is 37.5 hours per week with 40% office-based work and 60% hybrid working.

Salary ranges from £32,073 to £39,043 per year, with a closing date of 19 November 2026.

Qualifications

• Degree or equivalent experience / qualifications – e.g. ECDL or equivalent.
• NVQ Level 3 in Administration or equivalent.

Responsibilities

• Log and triage all IG support requests within timescales; maintain accurate records.
• Provide initial advice & guidance and signpost to IG Officers/Manager for complex queries, then assign to appropriate team member.

Skills

IG knowledge

NHS experience

Communication skills

Education

NVQ Level 3 in Administration

Job description

Main area Information Governance Grade Band 5 Contract Permanent Hours Full time - 37.5 hours per week (40% office based work, 60% hybrid working) Job ref 942-IG-IGSO-EXT

Employer NHS Shropshire, Telford and Wrekin Integrated Care Board Employer type NHS Site Keele University/ Wellington Office/ Stafford Town Staffordshire Salary £32,073 - £39,043 PA Salary period Yearly Closing 19/11/2026 23:59

IG Support Officer

Band 5

Job overview

The publication of the Governments 10-Year Health Plan: Fit for the Future sets out an ambitious agenda for the health of the population and for the NHS. As part of that ambition, it makes clear that every system requires an Integrated Care Board that will function as the strategic commissioner of local health services, responsible for all but the most specialised commissioning, using multi-year budgets to drive improvement. This means ensuring that the money available to our local health and care system is put to the best possible use: to improve the local population’s health, reduce health inequalities and improve access to consistently high-quality services.

The NHS needs commissioners who can better understand the health and care needs of their local populations, who can work with users, providers and wider communities and partners to develop strategies to improve health and tackle inequalities and who can contract with providers to ensure consistently high-quality, safe and efficient care. Improving access and waiting times, in particular against NHS constitutional standards, will continue to be core indicators of whether population needs are being met.

At the same time, we have a collective responsibility to reduce cost and become as effective as possible through reducing duplication and being clear on our core purpose. It is clear that there is much to do.

Main duties of the job

The IG Support Officer is part of a high quality and effective IG Team working on behalf the ICB and GP Practices aligned to the ICB support offer, in accordance with the relevant legislation, local and national guidance.

• The postholder will ensure all contacts to the team / service are acknowledged in line with the timescales agreed in the ICB’s service support procedure, maintaining accurate records of each support request contact to the service to allow the volume, nature and subject of contacts to be monitored and trends identified.
• The postholder will be responsible for the triage all incoming queries received into the IG team by analysing the query, providing initial advice & guidance, and signposting where possible to IG Business Support Officers and IG Manager on the complex or sensitive queries, to manage both the circumstances of the query and customer (ICB staff or GP Practice) expectations. Then to appropriately assign the query to the most appropriate IG team member to ensure satisfactory resolution of the query.

Working for our organisation

Our goal as a clustered ICB is to lead and support delivery of the four Integrated Care System (ICS) aims across the geographies of Shropshire, Telford & Wrekin, Staffordshire and Stoke-on-Trent:

• Improving outcomes in population health and care
• Tackling inequalities in outcomes, experience, and access
• Enhancing productivity and value for money
• Helping the NHS to support broader social and economic development.

Please note that the Cluster ICB has consulted with its workforce on changes to contractual base locations and hybrid working arrangements and is implementing a consistent hybrid working model across the Cluster. The new arrangements are intended to support closer and more collaborative working across the Cluster ICB, through a consistent approach to hybrid working and the use of designated office locations.

Detailed job description and main responsibilities

You will support the IG Business Support Officers and IG Manager in helping to shape the ICB’s overall IG Management Framework so it aligns with our Strategic Commissioner strategies. You will lead and deliver a number of programmes and projects, including (but not limited to) the following:

• IG Queries Support
  Provide a high quality and professional service, ensuring accuracy and attention to detail in all aspects of the role. Specifically, to log all Access to Information, other DPA Rights or DSPT / DPIA etc support requests received into the service within 15 working hours of receipt and ensuring accurate records are maintained within the ICB’s system.
• Stakeholder Engagement
  Support implementation of template documents to show compliance with DSPT submissions, including providing practical advice on local delivery. Provide admin support to the team, including managing conflicting requirements and re-allocating / re-prioritising resources and activities as required.

Person specification

Knowledge, Training and Experience

• Has obtained a degree or equivalent experience / qualifications – e.g. ECDL or equivalent Previous experience of working in the NHS or a healthcare setting, handling & responding to IG queries Can demonstrate experience of working within an IG service supporting compliance work. Evidence of analysing problems and finding solutions. Awareness and understanding of the current IG agenda Experience of updating & supporting the implementation of organisational policies and methodologies. Should have an appreciation of the relationship between the DoH / NHSE and individual provider / commissioning organisations
• NVQ Level 3 in Administration or equivalent

Communication Skills

• Developed communication skills for delivering key messages to a range of stakeholders both internal and external (including outside the NHS) to the organisation, some at very senior level. Good presentational skills for conveying complex concepts. Ability to use informed persuasion to influence others.

Analytical

• Ability to identify risks, anticipate issues and create solutions and to resolve problems in relation to project or service delivery. Ability to understand a broad range of complex information quickly and making decisions where opinions differ/no obvious solution

Management Skills

• Skills for direct line management and job management; and delivering results through managing through others and using a range of levers in the absence of direct line management responsibility. Skills for managing relationships with a range of different stakeholders.

Equality and Diversity

• Demonstrates knowledge and understanding of equality of opportunity and diversity taking into account and being aware of how individual actions contribute to and make a difference to the equality agenda.
• Ensures staff for whom the post holder has line management responsibility.
• Demonstrates knowledge and understanding of equality of opportunity and diversity.

** Please Note **

In event of exceptionally high levels of response, we reserve the right to close the post before the date stated above in order to prevent the number of applications received being unmanageable. You are advised to submit your completed application form as soon as possible to have the best chance of being considered.

Employer certification / accreditation badges

Name Paul Winter Job title Associate Director of Corporate Governance Email address [e-mail]