Receptionist

Bupa Dental Care; Cannock; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Competitive pay

Healthcare & wellbeing

Financial & lifestyle benefits

Career progression

Cycle to Work

Free flu vaccine

Job summary

Bupa Dental Care Cannock is seeking a Receptionist for 28 hours per week across Tuesday, Wednesday, Friday and Saturday. The role centers on greeting patients, managing appointments and supporting both patients and the clinical team in a friendly, efficient environment.

You will handle bookings, answer queries, assist with payments, and maintain accurate patient records while upholding the high service standards of Bupa Dental Care.

Qualifications

• Previous experience in a customer-focused role.
• Strong communication skills, both face-to-face and over the phone.
• Confidence using IT systems to manage bookings and records.
• A proactive, flexible approach - ready to help where needed to support the team.
• Professionalism, empathy, and a genuine passion for delivering excellent service.
• Confident in promoting and upselling Bupa Dental Care products and services including plan options, finance and insurance claims.

Responsibilities

• Customer care at the heart – warmly greeting patients in person and over the phone, answering queries, and ensuring a relaxed, welcoming environment.
• Diary & appointment management – handling bookings, cancellations, and rescheduling to keep the practice running efficiently.
• Supporting patients with confidence – explaining processes and treatment options, supporting payment transactions, and helping patients understand their options (private vs NHS services).
• Administration you can rely on – keeping patient records accurate and up to date, managing confidential information, and maintaining a professional reception area.
• Problem-solving with empathy – handling concerns and complaints professionally, always aiming for a positive outcome.
• Being part of the team – supporting clinicians with smooth handovers and the patient journey from reception to treatment.

Skills

Customer-focused

Communication skills

IT systems proficiency

Team support

Tools

Booking software

Job description

Bupa Dental Care Cannock

Working Pattern (28 hours per week)

Tuesday, Wednesday, Friday and Saturday (8-hour shifts)

Practice Address:
1 Coniston Way, Cannock, WS11 1DT

Be the friendly face that makes every patient feel at ease from the moment they arrive.

At Bupa Dental Care Cannock, our receptionists are the first point of contact for patients, providing a warm welcome and ensuring a smooth, positive experience throughout their visit. This is a varied and rewarding role where you'll be at the heart of the practice, supporting both patients and colleagues while helping the practice run efficiently.

Our receptionists play a vital role in creating a positive experience for every patient. From managing appointments and patient enquiries to handling administrative tasks and supporting the clinical team, no two days are the same.

Practice Location

Bupa Dental Care Cannock is conveniently located in Cannock, Staffordshire, at 1 Coniston Way, WS11 1DT.

The practice benefits from:

• Free on-site parking available at the front of the practice
• Additional street parking nearby
• Easy access from surrounding areas including Hednesford, Heath Hayes and Great Wyrley
• Convenient road links via the A5, A34 and M6 motorway network
• Local amenities, shops and cafés within easy reach

Getting Here

The practice is easily accessible by car and public transport. Cannock town centre and Cannock railway station are just a short distance away, with regular transport links connecting the area to Stafford, Walsall, Wolverhampton and Birmingham.

As part of Bupa Dental Care, you'll be joining a supportive team committed to delivering excellent patient care. You'll have the opportunity to make a real difference to patients' experiences while developing your customer service and administrative skills in a professional healthcare environment.

What you’ll be doing

As a Receptionist, you’ll play a key role in making every patient experience a positive one:

• Customer care at the heart – warmly greeting patients in person and over the phone, answering queries, and ensuring a relaxed, welcoming environment.
• Diary & appointment management – handling bookings, cancellations, and rescheduling to keep the practice running efficiently.
• Supporting patients with confidence – explaining processes and treatment options, supporting payment transactions, and helping patients understand their options (private vs NHS services).
• Administration you can rely on – keeping patient records accurate and up to date, managing confidential information, and maintaining a professional reception area.
• Problem-solving with empathy – handling concerns and complaints professionally, always aiming for a positive outcome.
• Being part of the team – supporting clinicians with smooth handovers and the patient journey from reception to treatment. Assisting with admin and helping the Practice Manager keep everything running smoothly.

What we’re looking for

You’ll thrive in this role if you’re people-focused, empathetic and enjoy creating positive experiences. You'll bring:

• Previous experience in a customer-focused role.
• Strong communication skills, both face-to-face and over the phone.
• Confidence using IT systems to manage bookings and records.
• A proactive, flexible approach - ready to help where needed to support the team.
• Professionalism, empathy, and a genuine passion for delivering excellent service.
• Confident in promoting and upselling Bupa Dental Care products and services including plan options, finance and insurance claims.

Benefits of working with us

At Bupa Dental Care, we don’t just care for patients - we care for our people too. When you join us, you’ll enjoy:

• Competitive pay - with opportunities to increase through training and development.
• Healthcare & wellbeing support – including quick access to remote GP, physiotherapy, and mental health services through MyHealthcare, plus an annual allowance of around £350 to spend on Bupa products. You’ll also have access to our Employee Assistance Programme (EAP), Family Mental HealthLine, Bupa’s Personal Energy wellbeing programme, and discounted dental insurance for you and your family.
• Financial & lifestyle benefits – from retail discounts and tools to support your financial wellbeing, to reduced rates at gyms and digital fitness providers across the UK. You’ll also have the flexibility of Wagestream, giving you access to your pay before payday.
• Career pathways and progression – ongoing training and support to grow with Bupa Dental Care.
• Additional health perks – Cycle to Work Scheme, free annual flu vaccine, discounted eye tests, and Bupa’s Menopause Plan.
• … and much more, just ask!

Why join us?

At Bupa Dental Care, you’ll be part of a supportive, welcoming team where you can make a real difference to patients every single day. We’ll give you the tools and training you need to succeed, along with opportunities to grow your career in a business that puts people first.

If you’re organised, approachable, and love helping people, this could be the perfect role for you.

To find out more about working with us, find us on LinkedIn, Facebook and Instagram

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.