Receptionist

Bupa Dental Care UK; Sheffield; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Healthcare & wellbeing

Wagestream access

Career progression

Discounts

Job summary

Bupa Dental Care Eckington is looking for a friendly and proactive Receptionist to be the welcoming face of the practice. You will handle bookings, payments, and patient queries with an emphasis on outstanding service.

In this full-time role, you will support the team with organised administration, greet patients, and help ensure a smooth patient journey from arrival to treatment. Training and development opportunities are available within a supportive environment.

Qualifications

• Experience in a customer-facing role is required.
• Excellent communication skills both on the phone and in person.
• Confident using IT systems to manage bookings and patient records.

Responsibilities

• Greet patients warmly and handle front-douse enquiries.
• Manage diary and appointments, cancellations, and rescheduling.
• Process payments and explain private vs NHS service options.
• Maintain accurate patient records and ensure a tidy reception area.
• Support clinicians with smooth handovers and patient journey.

Skills

Customer service

Communication

IT systems

Upselling

Tools

Booking systems

Job description

Receptionist - Bupa Dental Care Eckington
Practice: Bupa Dental Care Eckington
Hiring Manager: Nathan Williams
Hours: Full Time, 36 hours per week

Working Pattern

• Monday: 7:45am to 6:15pm
• Tuesday: 7:45am to 5:45pm
• Wednesday: 7:45am to 5:45pm
• Friday: 7:45am to 5:15pm

Practice Location

Bupa Dental Care Eckington
2 High Street, Eckington, Sheffield, S21 4DN

Getting There

• Conveniently located on Eckington High Street.
• Free on-street parking is available close to the practice.
• Easily accessible from Sheffield, Dronfield, Chesterfield and surrounding areas via local road links.
• Local bus services operate through Eckington town centre, providing convenient public transport options.

What's Nearby?

The practice is situated in the heart of Eckington, with local shops, cafés, supermarkets and other everyday amenities within walking distance, making it easy to pick up essentials before or after work.
Be the friendly face that makes every patient feel at ease from the moment they arrive.
At Bupa Dental Care, our receptionists are the first point of contact for our patients, welcoming them warmly, supporting them throughout their visit, and ensuring everything runs smoothly behind the scenes.
Our receptionists play a vital role in creating a positive experience for every patient. From the moment they walk through the door, you'll help them feel comfortable, supported and well cared for. This is a varied and rewarding role where no two days are the same, and you'll be right at the heart of the practice.
If you enjoy working with people, have excellent organisational skills and take pride in delivering outstanding customer care, we'd love to hear from you.

What You’ll Be Doing

• Customer care at the heart - warmly greeting patients in person and over the phone, answering queries, and ensuring a relaxed, welcoming environment.
• Diary & appointment management - handling bookings, cancellations, and rescheduling to keep the practice running efficiently.
• Supporting patients with confidence - explaining processes and treatment options, supporting payment transactions, and helping patients understand their options (private vs NHS services).
• Administration you can rely on - keeping patient records accurate and up to date, managing confidential information, and maintaining a professional reception area.
• Problem-solving with empathy - handling concerns and complaints professionally, always aiming for a positive outcome.
• Being part of the team - supporting clinicians with smooth handovers and the patient journey from reception to treatment. Assisting with admin and helping the Practice Manager keep everything running smoothly.

What We’re Looking For

• Previous experience in a customer-focused role.
• Strong communication skills, both face-to-face and over the phone.
• Confidence using IT systems to manage bookings and records.
• A proactive, flexible approach - ready to help where needed to support the team.
• Professionalism, empathy, and a genuine passion for delivering excellent service.
• Confident in promoting and upselling Bupa Dental Care products and services including plan options, finance and insurance claims.

Benefits Of Working With Us

• Competitive pay - with opportunities to increase through training and development.
• Healthcare & wellbeing support - including quick access to remote GP, physiotherapy, and mental health services through MyHealthcare, plus an annual allowance of around £350 to spend on Bupa products. You’ll also have access to our Employee Assistance Programme (EAP), Family Mental HealthLine, Bupa’s Personal Energy wellbeing programme, and discounted dental insurance for you and your family.
• Financial & lifestyle benefits - from retail discounts and tools to support your financial wellbeing, to reduced rates at gyms and digital fitness providers across the UK. You’ll also have the flexibility of Wagestream, giving you access to your pay before payday.
• Career pathways and progression - ongoing training and support to grow with Bupa Dental Care.
• Additional health perks - Cycle to Work Scheme, free annual flu vaccine, discounted eye tests, and Bupa’s Menopause Plan.
• … and much more, just ask!

Why join us?

At Bupa Dental Care, you’ll be part of a supportive, welcoming team where you can make a real difference to patients every single day. We’ll give you the tools and training you need to succeed, along with opportunities to grow your career in a business that puts people first.
If you’re organised, approachable, and love helping people, this could be the perfect role for you.
To find out more about working with us, find us on LinkedIn, Facebook and Instagram

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.