Dental Office Receptionist: Patient Care & Admin

Bupa Dental Care; Cannock; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Competitive pay

Healthcare & wellbeing

Financial & lifestyle benefits

Career progression

Cycle to Work

Free flu vaccine

Job summary

Bupa Dental Care Cannock is seeking a Receptionist for 28 hours per week across Tuesday, Wednesday, Friday and Saturday. The role centers on greeting patients, managing appointments and supporting both patients and the clinical team in a friendly, efficient environment.

You will handle bookings, answer queries, assist with payments, and maintain accurate patient records while upholding the high service standards of Bupa Dental Care.

Qualifications

• Previous experience in a customer-focused role.
• Strong communication skills, both face-to-face and over the phone.
• Confidence using IT systems to manage bookings and records.
• A proactive, flexible approach - ready to help where needed to support the team.
• Professionalism, empathy, and a genuine passion for delivering excellent service.
• Confident in promoting and upselling Bupa Dental Care products and services including plan options, finance and insurance claims.

Responsibilities

• Customer care at the heart – warmly greeting patients in person and over the phone, answering queries, and ensuring a relaxed, welcoming environment.
• Diary & appointment management – handling bookings, cancellations, and rescheduling to keep the practice running efficiently.
• Supporting patients with confidence – explaining processes and treatment options, supporting payment transactions, and helping patients understand their options (private vs NHS services).
• Administration you can rely on – keeping patient records accurate and up to date, managing confidential information, and maintaining a professional reception area.
• Problem-solving with empathy – handling concerns and complaints professionally, always aiming for a positive outcome.
• Being part of the team – supporting clinicians with smooth handovers and the patient journey from reception to treatment.

Skills

Customer-focused

Communication skills

IT systems proficiency

Team support

Tools

Booking software

Job description

Bupa Dental Care Cannock is seeking a Receptionist for 28 hours per week across Tuesday, Wednesday, Friday and Saturday. The role centers on greeting patients, managing appointments and supporting both patients and the clinical team in a friendly, efficient environment.

You will handle bookings, answer queries, assist with payments, and maintain accurate patient records while upholding the high service standards of Bupa Dental Care.