Receptionist

Cambridge Institute for Sustainability Leadership (CISL); Cambridge; On-site; GBP 24,000 - 27,000; Full time

Job summary

Join a leading organization as a Receptionist in Cambridge, where you'll be the first point of contact for visitors. This full-time role involves managing visitor access, handling inquiries, and supporting events. Enjoy 36 days of annual leave, a generous pension, and other excellent benefits while contributing to a sustainable economy.

Benefits

36 days annual leave

Generous pension scheme

Discount portal

Cycle to work scheme

Employee assistance programme

Qualifications

• Experience in reception or customer service.
• Positive attitude and flexible approach.

Responsibilities

• Manage visitor access and inquiries.
• Support event organizers for smooth operations.
• Maintain cleanliness of reception area.

Skills

Communication

Interpersonal Skills

Customer Service

Tools

Microsoft Office

Job description

Receptionist (Office Based)

Salary: £24,344 - £26,942

Vacancy Reference: EN45835

Closing Date: 25th May 2025

Are you a friendly, organised and detail-oriented individual looking for a customer-facing role within an inspiring, world-leading organisation? Do you want to contribute to our mission to create a more sustainable economy?

The University of Cambridge Institute for Sustainability Leadership (CISL) is a globally influential institute within the University of Cambridge working on a mission to develop leadership and solutions towards a sustainable economy. More information can be found at https://www.cisl.cam.ac.uk/about.

The Facilities department are looking for a professional and welcoming Receptionist to join the team which is based at CISL's award winning office in central Cambridge. You will be the first point of contact, either by phone or in-person for all visitors and building users. Join our small close-knit team and help create a positive and lasting impression!

Key Duties and responsibilities:

• Visitor management - welcoming staff and visitors (including contractors) to the Institute following agreed procedures (allocation of building passes, keys desk or workspace and wayfinding, as required).
• Programming and updating the building access cards, as required.
• Handling telephone, digital and face-to-face enquiries in a courteous and efficient manner.
• Processing bookings and enquiries for the flagship meeting rooms, event spaces and other areas, to agreed procedures.
• General "housekeeping" duties to ensure the reception, foyer and coffee machine area is kept clean and tidy.
• Assisting event / meeting organisers (internal) to ensure their events run smoothly (supporting the booking process, catering recommendations, , building communications, and wayfinding etc).
• Providing the facilities team with general facilities and health and safety support; routine front-of-house service tasks, evacuation procedures and drills, fault reporting etc.
• Disseminating information about CISL, health and safety and the building to staff and visitors.

Key requirements:

• Reception or customer service experience.
• Knowledge of Microsoft Office packages.
• Great communication and interpersonal skills.
• Positive can-do attitude, flexible approach to situations and friendly demeanour.
• Shift work; 07:45 to 16:00 and 09:45 to 18:00. Able to provide occasional out of hours cover during events.

What you'll receive:

• 36 days annual leave (inc bank holidays).
• Working 36.5 hours per week (opportunity for occasional paid overtime)
• Excellent benefits including a generous pension scheme, discount portal, cycle to work scheme, access to the University accommodation service, relocation support, employee assistance programme, family friendly policies along with many more.

This role is permanent, full time and is office-based working within our award winning Entopia Building in central Cambridge. Due to the urgency of this campaign, please only apply if you live within commutable distance of our offices in central Cambridge and could start promptly.

We particularly welcome applications from candidates from a BME background for this vacancy as they are currently under-represented at this level in our institution.

To apply, access full details of the vacancy including the Further Information document, please visit our job board via the 'Apply' button.

If you have any questions about this vacancy please contact [e-mail]. Please quote reference EN45835 on your application and in any correspondence about this vacancy.

We look forward to hearing from you!