Receptionist

Rodericks Dental Limited; Burton-on-Trent; On-site; GBP 18,000 - 22,000; Full time

Job summary

Join a leading dental practice as a Receptionist, where you will be the first point of contact for patients. Your role includes managing appointments, providing excellent customer service, and ensuring a smooth patient experience. This full-time position offers comprehensive training and various benefits, making it an excellent opportunity for those looking to grow in the healthcare industry.

Benefits

Tiered salary based on experience and skills

Retail discounts and deals

Annual leave that increases with length of service

Extra day of annual leave for your birthday

Comprehensive training

Refer a friend scheme

Qualifications

• Ability to build rapport and deliver high-quality customer service.
• Organized, able to follow processes and work in a structured manner.

Responsibilities

• Providing an exceptional patient journey both in person and over the phone.
• Managing diaries and scheduling appointments accurately.
• Liaising with dental laboratories, suppliers, and other organizations.

Skills

Customer Service

Organization

IT Skills

Attention to Detail

Team Player

Job description

Join to apply for the Receptionist role at Rodericks Dental Partners.

Location: High Street Dental Practice, 33 High Street, Burton-on-Trent, Staffordshire, DE14 1JN

Benefits include:

• Tiered salary based on experience and skills
• Retail discounts and deals through our easy-to-use app
• Annual leave that increases with length of service
• Extra day of annual leave for your birthday
• Comprehensive training (online and in-person courses)
• Refer a friend scheme

Role Description

As a Receptionist, you are at the heart of your practice. You are the first point of contact for every customer. Your responsibilities include welcoming patients, understanding their needs, and ensuring they have a great experience. You will work closely with the team, demonstrating efficiency, accuracy, and excellent communication skills both in person and over the phone. Handling patient queries regarding treatments, pricing, and follow-ups is also part of your role.

Key Responsibilities

• Providing an exceptional patient journey both in person and over the phone
• Managing diaries and scheduling appointments accurately
• Understanding NHS and private treatment options and explaining them to patients
• Completing relevant forms for NHS and private schemes within specified timescales
• Taking payments and following up on outstanding debts
• Liaising with dental laboratories, suppliers, and other organizations

Key Skills and Experience

• Ability to build rapport and deliver high-quality customer service
• Willingness to learn about dental treatment options and become an expert
• Proactive in seizing opportunities to support practice success
• Organized, able to follow processes and work in a structured manner
• Comfortable working towards KPIs (call answer rate, data capture, rebooking)
• IT skills, with ability to learn SOE software
• Positive attitude, resilience, and composure
• Strong attention to detail
• Team player

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Administrative
• Industry: Hospitals and Health Care

If you’re interested in working with Rodericks Dental Partners, click “Apply” now.