Receptionist

University Hospitals of Derby and Burton NHS Foundation Trust; Burton-on-Trent; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading NHS Trust is seeking Receptionists for the Acute Medicine department to enhance patient experience in a busy environment. The role involves direct interaction with patients, accurate record-keeping, and management of inquiries. Successful candidates will receive training and development opportunities in a supportive team.

Benefits

Development opportunities including training

Employee assistance programs

Discounted gym memberships

Onsite fitness classes

Car schemes

Qualifications

• Motivated with strong communication, interpersonal, and administrative skills.
• Experience in a medical environment preferred.

Responsibilities

• Improving patient experience and quality of care.
• Recording accurate information using IT systems.
• Handling various patient and staff queries.

Skills

Communication

Interpersonal

Administrative

Job description

If you are looking for an interesting and varied position and would like to work as part of a friendly and busy team, this could be the position for you!

We are recruiting Receptionists to join the team in the Acute Medicine department. Your role will involve improving the patient experience and quality of care within the Acute Medicine Business Unit.

You will work on the front line in a challenging environment, interacting with patients and staff daily in an efficient and friendly manner, while remaining calm in any situation. You will be responsible for recording accurate information using various IT systems and handling a range of queries.

The ideal candidate will be motivated, with strong communication, interpersonal, and administrative skills. The department is committed to developing your existing skills and offers opportunities for further training tailored to your needs.

This is a permanent position. Hours will be 11.5-hour shifts on a 24/7 rota, including days, nights, weekdays, weekends, and bank holidays. Flexibility is essential.

Closing date for applications: 24 June 2025

Interview date: 8 July 2025

As a trusted organization at the heart of our communities, we aim to support public health and well-being through our core values of Compassion, Openness, and Excellence, which guide all aspects of our work.

In return, we offer:

• Development opportunities, including professional and leadership training
• Ongoing support from recruitment through to integration and beyond
• Staff benefits such as employee assistance programs, discounted gym memberships, onsite fitness classes, and car schemes

Key facts about our services:

• We handle an average of 4,810 outpatient appointments daily.
• We are the 4th busiest Trauma & Orthopaedic outpatient department in England, with approximately 2,077 appointments weekly.
• An average of 1,115 patients are seen in A&E across our network daily, making us the 3rd largest in the country.
• Our hospitals admit about 195 emergency patients daily.
• Last year, we performed nearly 33,700 planned surgical operations across 57 operating theatres.
• We are one of only seven Trusts nationally with more than 50 operating theatres.
• We conduct over 140 elective procedures each working day.
• UHDB is a research-active university hospital with a broad portfolio of clinical trials and research opportunities for staff.

  For further details or informal visits, please contact:

  Name: Harry Samra
  Job title: Service Manager
  Email: [e-mail]
  Telephone: [phone]