Operational Control Administrator

AFH Wealth Management; Bromsgrove; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Flexible working

Pension scheme

Discretionary annual bonus

Health and wellbeing benefits

Professional development

Annual leave

Job summary

AFH Wealth Management, a leading UK independent financial advisory and wealth management firm, is hiring an Operational Controls Administrator on a full-time, permanent basis with hybrid working.

You will support the senior Operational Controls team to safeguard data integrity and financial accuracy through checks across client records, adviser and firm income, and new business processes, while driving continuous improvement and compliant outcomes.

Qualifications

• Experience is required within a general administration role.
• Experienced using Microsoft Word, Excel & Outlook.
• Able to use own initiative and take ownership, managing multiple priorities and meeting deadlines.
• A focused individual who thrives in a fast-paced environment with quality and professionalism.
• GCSE level A-C/5-9 in English and Maths.
• Relevant financial services qualifications (desirable).
• Experience working with financial systems such as XPLAN or similar CRM/revenue platforms (desirable).
• Ability to identify trends, anomalies, and opportunities by asking questions and exploring data.

Responsibilities

• Remuneration queries: assist with income queries and rectify data errors.
• Financial corrections: assist with calculations and raise payment requests.
• Client reallocations: update XPLAN to reflect correct revenue links and payaways following reallocations.
• Assist with the completion and recording audit results and prepare weekly/monthly reports.
• Relationship management: liaise with advisers on remuneration issues and managing expectations.
• Audit checks: weekly audit of rebroking, revenue link loading, and data cleansing activities.
• Workflow management: maintain diary management system and ensure daily tasks meet SLA.
• Identify training needs for Operational staff following data analysis.
• Suggest change recommendations for process improvements to stakeholders.
• Liaise with internal and external stakeholders by phone, letter and email.
• Manage the AFH Operational Control direct phoneline with a confident telephone manner.

Skills

Admin experience

Microsoft Word

Microsoft Excel

Microsoft Outlook

Attention to detail

Multi-tasking

Data analysis

Education

GCSE English & Maths

Financial services qualifications (desirable)

Tools

XPLAN

CRM systems

Job description

Location: Bromsgrove (B60 4JE)
Contract type: Permanent, hybrid working
Working hours: Full‑time, Monday to Friday, 08:00-16:00

This is a fantastic opportunity to join one of the UK’s leading independent financial advisory and wealth management firms. You will join us on a full-time, permanent basis and in return, you will receive a competitive salary plus a range of benefits and hybrid working.

The Operational Controls Administrator supports the senior Operational Controls team in safeguarding data integrity and financial accuracy through checks across client records, both adviser and firm income, and new business processes. With a keen eye for detail and a mindset for continuous improvement, driving operational excellence and supporting the business in delivering high-quality, compliant outcomes.

As a Operational Control Administrator, you will be responsible for:

• Remuneration Queries: Assisting with income queries, ensuring that any data errors identified are rectified and investigated in a timely manner
• Financial Corrections: Assisting with the calculations for any financial corrections required, raising payment requests with finance for any identified
• Client Reallocations - Updating XPLAN to reflect correct revenue links and payaways following reallocations
• Assisting with the completion and recording audit results within the Operational Controls Dashboard and communicating findings by preparing weekly/ monthly reports.
• Relationship Management - Building and maintaining relationships with advisers on remuneration issues and reallocation queries and managing expectations
• Audit Checks - Assisting with weekly audit of rebroking, and revenue link loading and the completion of ongoing data cleansing activities and regular audits
• Assisting with the Workflow management - Maintenance of diary management system, ensuring daily workflow is completed in line with SLA’s and highlighting when not.
• Assisting with the identification of training needs for Operational staff members following analysis of data, preparing relevant feedback.
• Continuous Process Improvements - Highlight any process change recommendations to the relevant stakeholders for review.
• Liaising with both internal and external stakeholders by telephone, letter, and e-mail
• Managing the AFH Operational Control direct phoneline with a confident telephone manner

What we are looking for in our ideal Operational Control Administrator:

• Experience is required within a general administration role
• Experienced using Microsoft Word, Excel & Outlook
• Able to use own initiative and takes ownership, managing multiple priorities, seeing tasks through to completion within deadline, displaying a flexible and positive attitude
• A focused individual who thrives in a fast-paced environment and has a drive for quality and professionalism
• GCSE level A-C/5-9 in English and Maths
• Relevant financial services qualifications (desirable)
• Experience working with financial systems such as XPLAN or similar CRM/revenue platforms. (desirable)
• Ability to identify trends, anomalies, and opportunities by asking questions and exploring data.

Benefits And Perks At AFH

• Flexible working & holidays - Enjoy flexible working and competitive holiday allowance, with annual buy & sell scheme options and your birthday off. Plus, additional holiday days for long service.
• Social perks - To recognise and celebrate employees' great work we are all invited to our annual Christmas and Summer parties.
• Pension - We offer a contributory pension scheme with Royal London as well as death-in-service benefit.
• Bonus scheme - All AFH employees are offered a competitive salary and a discretionary annual bonus, following completion of a year’s service.
• Health and wellbeing - The MediCash app puts your health in the palm of your hands. Claim cashback on a wide selection of health and wellbeing initiatives, including discounted health club memberships and free healthcare benefits.
• Professional development - We are committed to helping you reach your potential by offering tailored learning and development programmes to pursue your career goals.