Receptionist

North Bristol NHS Trust; Bristol; On-site; GBP 25,000; Part time

Job summary

A leading healthcare provider is seeking a part-time Receptionist for the Rosa Burden Centre. This exciting role involves being the first point of contact for patients, providing essential administrative support, and ensuring an efficient reception service. Candidates should possess strong customer service skills and previous experience in a healthcare environment is beneficial.

Qualifications

• Experience in a customer service setting.
• Ability to manage time and workload effectively.
• Demonstrated excellent written and verbal communication skills.

Responsibilities

• To accurately check patients into the clinic using relevant computer systems.
• Handle telephone enquiries professionally and refer as necessary.
• Prepare clinic notes and appointment letters for patients.

Skills

Customer Service

IT Literacy

Interpersonal Skills

Tools

Microsoft Office

Job description

This post is only open to internal applicants.

Band 2

Main area Neuropsychiatery Grade Band 2 Contract Permanent Hours Part time - 15 hours per week Job ref 339-NMSK0604-CCC-A

Site Southmead Hospital Town Bristol Salary £24,169 pro-rata Salary period Yearly Closing 18/06/2025 23:59

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Job overview

This exciting role is for a Receptionist at the Rosa Burden Centre. As a receptionist you are the first point of contact for patients visiting the centre. The receptionist will provide a full reception service, including meeting and greeting all attendees to the clinic reception area, offering a high level of administrative support to the Clinical teams, ensuring the accurate completion of registration details, maintaining computerised records, and dealing with queries in a sympathetic and appropriate manner. The post also involves participation in the and preparation of outpatient clinics

Main duties of the job

1 To accurately receive and check patients into clinic using the relevant computer systems

2 To participate in the preparation and the running of the reception and cross cover other reception areas within the division when required

3 To answer telephone enquiries from patients, medical staff and other hospitals, dealing with enquiries in a professional manner and referring to the relevant person where necessary

4 To prepare clinic notes ensuring all relevant documentation is included

5 To send appointment letters to patients ensuring information is accurate

6 T o deal with patient cancellations in accordance with the Patient Access Policy.

8 To ensure all outcome forms are completed on the PAS system

1 To undertake any other duties appropriate to the post as agreed by the Senior Administrator

Working for our organisation

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Detailed job description and main responsibilities

· Demonstrate knowledge and understanding of clerical duties

· Demonstrate the ability to manage their own time and workload

· Work well within a team

· Demonstrate good interpersonal skills

· Demonstrate experience within a hospital setting

· Demonstrate they are IT / computer literate

· Demonstrate excellent written and verbal communication skills

· Demonstrate a willingness to learn and use a variety of computer systems including Microsoft Office

· Demonstrate a helpful and pleasant personality

Person specification

Knowledge/ Skills/ Abilities

• Ability to work as part of a team
• Flexible to meet needs of service

Work Experience

• Previous experience of working in customer service setting

If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.

If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel [phone].

North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.

At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Barry Lane Job title Deputy Performance and Operations Manager Email address [e-mail] Telephone number 07546810293