Receptionist

Mitie Cleaning & Hygiene Services; Bristol; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in facilities management is seeking a professional Receptionist for a 6-month contract. Responsibilities include managing reception duties, handling visitor queries, and maintaining security protocols. The ideal candidate will possess strong communication skills and IT literacy, along with a friendly demeanor.

Benefits

Virtual GP services

Salary finance schemes

Flexible holiday options

High street discounts

Cycle-to-work schemes

Enhanced pension contributions

Recognition programs with cash prizes

Qualifications

• Experience in customer service essential.
• Previous receptionist roles desirable.
• Ability to work independently and in a team.

Responsibilities

• Manage access points and maintain security systems.
• Handle phone calls and emails efficiently.
• Coordinate with team members for service delivery.

Skills

Communication Skills

Customer Service

IT Literacy

Multitasking

Tools

Excel

Word

Outlook/Lotus Notes

Job description

Better places, thriving communities.

Receptionist (6-month fixed-term contract)

Monday - Friday

40 hours per week

We are seeking a professional, welcoming, and experienced Receptionist to join our team. You will perform reception, administration, and secretarial duties efficiently and effectively for the building you are assigned to.

Your responsibilities will include managing access points, maintaining fob access systems, keeping the reception area tidy, handling phone calls and emails promptly, and sorting incoming mail and packages.

As a Corporate Receptionist, you will manage documentation, oversee building security, assist with visitor queries, issue passes, support emergency evacuations, and handle ordering of supplies.

The ideal candidate will have a friendly, approachable manner, professional demeanor, strong communication skills, and be IT literate. Ability to prioritize and work efficiently to deadlines is essential.

Key Duties

• Provide a warm, courteous welcome to visitors.
• Handle incoming calls and enquiries promptly.
• Assist with meeting room bookings and liaise with relevant parties.
• Coordinate with team members and departments for service delivery.
• Check meeting rooms for proper setup and readiness.
• Report maintenance issues to the appropriate managers.
• Maintain an organized reception and meeting area.
• Anticipate and meet client needs, exceeding expectations.
• Communicate visitor arrivals and escort visitors as needed.
• Keep visitors informed of delays and ensure their comfort.
• Replenish meeting rooms with supplies.
• Serve hospitality promptly and to high standards.
• Support with AV equipment and collate reception statistics.
• Maintain stationery stocks and update procedures manual.
• Follow health and safety protocols, report hazards, and attend training.
• Test and record catering fridge temperatures.
• Assist with first aid and incident reporting.
• Manage visitor and staff passes, and coordinate visitor lists and parking.

Key Attributes

• Immaculate grooming and hygiene.
• Effective verbal and written communication.
• Intermediate skills in Excel, Word, Outlook/Lotus Notes.
• Strong numerical skills.
• Calm under pressure, customer-focused.
• Professional, organized, logical thinker.
• Ability to multitask, work flexibly, and build rapport.
• Enthusiastic, committed, with a good sense of humor.

Experience

• Customer service experience essential.
• Corporate experience and previous receptionist roles desirable.
• Ability to work independently and in a team.

We offer a range of benefits including virtual GP services, salary finance schemes, flexible holiday options, high street discounts, cycle-to-work schemes, enhanced pension contributions, and recognition programs like Mitie Stars with cash prizes.

Our commitment to diversity and inclusion means we welcome applicants with disabilities or long-term conditions. Please contact us for reasonable adjustments during the recruitment process.

Since 1987, Mitie has been a leader in facilities management, employing 72,000 people globally. Join our team and help us maintain excellence.

Apply now and become part of our Mitie family.