Receptionist

North Bristol NHS Trust; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Bristol is seeking a Receptionist for the Rosa Burden Centre. The role involves managing reception duties, supporting clinical teams, and ensuring accurate patient registration. Ideal candidates will have strong communication and organizational skills, along with experience in a customer service or hospital setting.

Qualifications

• Experience in a hospital setting.
• Previous experience in a customer service setting.

Responsibilities

• Provide full reception service including greeting attendees.
• Manage patient cancellations according to policy.
• Prepare clinic notes with necessary documentation.

Skills

Clerical knowledge

Interpersonal skills

Organizational skills

Communication skills

Teamwork

Education

GCSE English

GCSE Mathematics

Tools

Microsoft Office

Job description

Thank you for your interest in this vacancy! We highly recommend reading our Tips on how to apply page to give you an insight on how applications are scored & shortlisted by our Recruiting Managers. These tips are provided to improve your chances of being shortlisted.

Please note that if you apply for a position with North Bristol NHS Trust, you may be contacted via TRAC or email, including invitations for interviews. We recommend regularly checking your TRAC account and email, including junk and spam folders.

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Job Overview

This role is for a Receptionist at the Rosa Burden Centre. As the first point of contact, you will provide a full reception service, including greeting attendees, supporting clinical teams administratively, ensuring accurate registration, maintaining records, and handling queries sympathetically. You will also participate in outpatient clinic preparations.

Main duties of the job

1. Accurately check patients in using relevant computer systems.
2. Participate in reception duties and cover other reception areas as needed.
3. Answer enquiries from patients, staff, and other hospitals professionally.
4. Prepare clinic notes with all necessary documentation.
5. Send accurate appointment letters to patients.
6. Manage patient cancellations according to policy.
7. Ensure outcome forms are completed on the PAS system.
8. Perform any other duties appropriate to the role as assigned by the Senior Administrator.

Working for our organisation

North Bristol NHS Trust employs over 12,000 staff serving Bristol, South Gloucestershire, and North Somerset. We are a regional Major Trauma Centre and an internationally recognized service provider. Our vision is to enable our teams to deliver exceptional healthcare personally.

We value diversity and are committed to being an anti-discriminatory organization. We welcome applicants from all backgrounds, perspectives, and skills.

Detailed Job Description And Main Responsibilities

• Demonstrate clerical knowledge and understanding.
• Manage time and workload effectively.
• Work well within a team.
• Exhibit good interpersonal skills.
• Have experience in a hospital setting.
• Possess reception skills.
• Be IT/computer literate.
• Have excellent written and verbal communication skills.
• Show organizational skills.
• Be willing to learn and use various computer systems including Microsoft Office.
• Maintain a helpful and pleasant demeanor.

Person specification

Education/Training

Essential: GCSE English and Mathematics – grade C/4 or above.

Desirable: Knowledge of hospital computer systems.

Knowledge/Skills/Abilities

Essential: Ability to work as part of a team.

Desirable: Flexibility to meet service needs.

Work Experience

Essential: Previous experience in a customer service setting.

If you do not hear within three weeks of the closing date, assume your application was unsuccessful.

Note that travel expenses for interviews are not reimbursed.

For support regarding the Disability Act / Two Ticks scheme, contact tel [phone].

We are committed to safeguarding children and young people and expect staff and volunteers to share this commitment.

Applicants will usually start at the minimum of the scale unless previous NHS service applies, with progression by annual increments.

We value diversity and encourage applications from underrepresented groups, including Black, Asian, minority ethnic backgrounds, disabled people, and LGBTQIA+ individuals.

Pre-employment checks are mandatory for all successful applicants.