Receptionist

Avery Healthcare; Birmingham; On-site; GBP 18,000 - 21,000; Full time

Job summary

Avery Healthcare is recruiting a Receptionist for Clare Court Care Home in Birmingham. You will be the first point of contact, delivering professional customer service and a range of administrative tasks to support the home team.

We value compassionate, welcoming staff who can communicate clearly, handle enquiries, and work collaboratively with housekeeping and management to maintain high standards of care and resident experience.

Qualifications

• Excellent communication skills both verbal and written.
• Confident in using computers.
• Positive, friendly and welcoming attitude.
• Experience handling complaints or problem-solving with clients.

Responsibilities

• Answer telephone calls and enquiries at reception, direct calls to relevant staff and record messages.
• Complete reception-related admin, maintain databases, and assist the General Manager as required.
• Maintain tidiness of the reception area and liaise with Housekeeping to uphold standards.

Skills

Excellent communication

Computer literacy

Positive attitude

Problem solving

Job description

Package Description

Shift Details: To cover Maternity Leave

At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we’re here to celebrate and support you every step of the way.

When you join us, you’ll be making a positive impact on residents’ lives every day – your compassion and dedication truly make a difference. We’re committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, you’ll experience a culture that values respect, compassion, and a shared commitment to exceptional care.

We’re now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Receptionist at Clare Court Care Home in Birmingham. If this sounds like the place for you, we’d love to hear from you!

About The Role

Your focus as a receptionist will be to offer professional, high quality customer service as first point of contact within the home as well as providing a range of administrative services.

Other Responsibilities Will Include

• Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Completing reception-related administration, maintaining databases, and providing administrative assistance as required by the General Manager.
• Maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.

About You

To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.

Our Ideal Candidate Must

• Have excellent communication skills both verbal and written.
• Be confident in using computers.
• Have a positive, friendly, and welcoming attitude.
• Have previous exposure to problem-solving and client complaints.

About Avery

At Avery, we’re not just one of the UK’s largest providers of luxury elderly care homes – we’re a place where people love to work. We believe that the later years of life should be as enriching as any other, and we’re passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please Note This Role Will Require

• A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.