Receptionist

Bromley Healthcare; Biggin Hill; On-site; GBP 18,000 - 23,000; Part time

Benefits offered by this job

Pension schemes

Discounted gym membership

Cycle to work scheme

Discounted electronics

Employee assistance program (EAP)

High street discounts

Blue Light Card eligibility

Lease car scheme

Job summary

Bromley Healthcare is seeking receptionists for clinics in Beckenham, Bromley and Biggin Hill working a minimum of 22.5 hours per week. You will welcome patients and visitors, handle queries, manage mail deliveries, and support with administration while upholding health and safety standards.

The role emphasizes customer service, accuracy with patient records, and teamwork across NHS-inspired settings; prior NHS experience is advantageous with a comprehensive benefits package.

Qualifications

• Previous receptionist experience, preferably NHS/health, is desirable.
• Good organisational skills and a warm, welcoming manner are essential.
• Excellent customer service and attention to detail are required.
• Good understanding of health & safety procedures and awareness.

Responsibilities

• Welcoming patients, visitors, contractors and staff; assisting with queries.
• Managing all incoming/outgoing post and deliveries per protocols.
• Opening/closing the clinic or office as required.
• Ensuring health & safety in common areas; escalate issues as needed.
• Acting as First Aider and Fire Warden for the site.

Skills

Reception experience

Customer service

Organisational skills

Health & Safety awareness

First Aid

Fire Warden training

Tools

EMIS

Administration systems

Job description

The clinic support team currently have a number of Receptionist vacancies across clinics in Beckenham Beacon, Bromley and Biggin Hill on various days of the week working a minimum of 22.5 hours per week.,

• Welcoming patients, visitors, contractors, and staff to the building and assisting with queries as appropriate.
• Managing all incoming and outgoing postal and goods/stock deliveries in accordance with organisational protocols.
• Opening up and locking up the clinic/office/centre where applicable and required.
• Ensuring compliance with health & safety within the common areas within the clinic/office/centre; escalating issues and concerns to the Business Coordinator.
• Acting as appointed First Aider and Fire Warden for the site.
• Accessing and inputting information on patient management record system (Emis or alternative) to assist with patient appointments.

  The successful candidates will be responsible for managing the reception area at the clinic, welcoming patients and visitors and ensuring that a high standard of customer care is provided at all times. A good understanding of health & safety will also be required, as Receptionists will be expected to support with day-to-day health and safety issues and be trained as a Fire Warden and First Aider.

The role will also involve some administration work entering details onto the patient record system. A good attention to detail is therefore essential. If you have previous receptionist experience (preferably NHS/health), good organisational skills, a warm and welcoming manner and excellent customer service skills then your application would be welcomed.

Bromley Healthcare is a community interest company providing a wide range of services including community nursing services such as district nursing, health visiting to specialist nurses, as well as therapy services for children, young people and adults. Being born from NHS Bromley's community provider unit we have been providing community services to the people of Bromley for many years and we have a wealth of experience. Social Enterprises are a fairly new and exciting way to deliver healthcare, offering many of the traditional advantages of the NHS with the freedom for innovation by being able to reinvest any surpluses we make into the community.

Salary is dependant on NHS experience and current banding/pay point, applicants from outside the NHS will receive the start point of the salary scale in line with NHS terms & conditions. Excellent benefits package available including various pension schemes, discounted gym membership, cycle to work scheme, discounted electronics, access to EAP, high street discounts, Blue Light Card eligibility, opportunity to apply for low interest personal loans and an excellent lease car scheme and we are constantly looking to expand our staff benefits.