Receptionist

Archvale; Dalkeith; On-site; GBP 14,000 - 18,000; Part time

Benefits offered by this job

27 days annual leave pro-rata

8 bank holidays pro-rata

Job summary

Archvale in Dalkeith, Scotland, invites applications for a friendly GP Receptionist on a part-time basis (27 hours per week). You will be the first point of contact for patients, manage appointments, handle calls and provide compassionate administrative support in a busy practice.

The ideal candidate has experience in reception, excellent communication skills, GCSEs in English and Maths, and a calm, multitasking approach to a fast-paced primary care environment. Pro-rata leave is included.

Qualifications

• Previous experience in the receptionist role.
• Excellent communication and interpersonal skills.
• GCSEs in English and Maths.
• Flexible to work in a fast-paced GP environment.
• Strong organisational skills and attention to detail.

Responsibilities

• Greet patients and visitors as they arrive at the practice, ensuring a positive first impression.
• Manage patient appointments, including scheduling, rescheduling, and cancellations, using electronic booking systems.
• Answer incoming telephone calls promptly and courteously, directing inquiries to the appropriate team.
• Respond to patient queries and provide information about services, opening hours, and other relevant information.
• Assist with general administrative tasks, such as photocopying, scanning, and filing documents.
• Adhere to practice policies and procedures, including those related to patient confidentiality and data protection.
• Handle queries and process requests for prescription medications.
• Manage card payments for prescription medications.

Skills

Customer service

Communication

Interpersonal skills

Organisation

Multitasking

Cash handling

Education

GCSE English and Maths

Job description

Working hours: Part-time 27 hours per week

About Us

We are a rapidly growing GP-led organisation with a mission to ensure that all patients have

access to comprehensive, coordinated and continuous care within a sustainable primary care

system.

We appreciate that our whole primary care system is struggling, which is causing a negative

effect on patient care and staff happiness. We believe that we can turn this around by

reimagining how primary care is delivered from the ground up by placing a focus on data

insights, technology and clinical innovation.

Ultimately, we want to improve patient access, patient experience and health outcomes to

significantly increase the quality of care for our patients. However, we can only build the best

primary care service there is if our colleagues are happy, empowered and supported within an

excellent working environment.

If you believe that there are ways to drastically improve the way primary care is delivered for

both patients and staff alike and you want to be a part of this; then we would love to meet you

and tell you more about our plans.

Overview:

We are currently seeking a friendly and organised individual to join our team as a GP

Receptionist. In this role, you will be the first point of contact for patients and visitors, providing

exceptional customer service and administrative support. The ideal candidate will possess

excellent communication skills, attention to detail, and a compassionate manor, ensuring that

patients feel welcome and supported throughout their interactions with our practice.

Duties are listed below but are not limited to:

• Greet patients and visitors as they arrive at the practice, ensuring a positive first impression.
• Manage patient appointments, including scheduling, rescheduling, and cancellations, using electronic booking systems.
• Answer incoming telephone calls promptly and courteously, directing inquiries to the
• Respond to patient queries and provide information about services, opening hours, and
• other relevant information.
• Assist with general administrative tasks, such as photocopying, scanning, and filing documents.
• Adhere to practice policies and procedures, including those related to patient confidentiality and data protection.
• Handle queries and process requests for prescription medications.
• Manage card payments for prescription medications.
• Previous experience in the receptionist role.
• Excellent interpersonal skills, with the ability to communicate effectively and empathetic with patients and colleagues.
• Strong organisational skills and attention to detail, with the ability to multitask and prioritise tasks efficiently.
• Flexibility to adapt to changing priorities and work in a fast-paced environment.
• Previous experience working within GP practice.
• GCSEs in English and Maths.
• 27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata)