Receptionist

TN United Kingdom; Ashby-de-la-Zouch; On-site; GBP 10,000 - 40,000; Part time

Job summary

Join a renowned wellbeing brand as the first point of contact for guests, where your warm greetings and efficient service will create memorable experiences. In this dynamic role, you will handle inquiries, manage financial transactions, and support the team in maximizing guest satisfaction. Enjoy a vibrant work environment with opportunities for personal and professional growth, all while contributing to a vision that promotes happiness and health. If you are passionate about providing exceptional service and making a positive impact, this is the perfect opportunity for you.

Benefits

App technology for essential forms

In-house social media connecting staff

Learning & Development opportunities

Qualifications

• Strong customer service skills with a warm and welcoming demeanor.
• Ability to handle financial transactions in compliance with GDPR.

Responsibilities

• Greeting guests and ensuring a smooth check-in process.
• Monitoring guest satisfaction and handling feedback effectively.
• Managing pre-bookings and ensuring accurate billing.

Skills

Customer Service

Communication Skills

Financial Transactions Handling

Upselling

Tools

App Technology

Job description

Social network you want to login/join with:

Contract: Zero Hour
Salary: up to £12.21 per hour plus gratuities

Role Objective

To be the first point of contact for all questions and queries related to guest stays, spa days, club memberships, or other general inquiries. Demonstrate a can-do attitude and serve as a source of information for guests and colleagues. Your knowledge of daily activities, guest numbers, and availability will support the wider team in maximizing utilization.

This role supports functions such as the Spa, Wellbeing & Fitness, Main Reception, and management by providing guest data and information.

Remember, the first impression counts—make it memorable.

Some Responsibilities include

• Greeting guests warmly and ensuring a courteous and efficient check-in process, including offering a tour and explaining the welcome pack.
• Handling financial transactions correctly and in line with GDPR, providing receipts, and storing merchant copies securely.
• Ensuring all client accounts are settled upon check-out, maintaining robe controls, and checking guest satisfaction. Share feedback with the team and initiate corrective actions if needed.
• Monitoring CCTV to ensure safety in pool and other areas.
• Monitoring headcounts hourly to prevent exceeding maximum bather capacity.
• Supporting pool testing when needed, provided training has been completed.
• Leading or supporting guest walks when applicable.
• Closing open folios and settling classes on the system.
• Upselling additional services and managing columns for yield management.
• Assisting with scheduling spa staff and services.
• Managing pre-bookings and ensuring accurate billing of guest services.
• Having comprehensive knowledge of all packages and services offered.
• Staying updated on promotional offers and selling services to meet targets, supporting team sales efforts.

As part of our iconic wellbeing brand, you can expect benefits aligned with our vision to make you feel happier and healthier inside and out.

Enjoy working in a great environment and access benefits such as:

• App technology for essential forms
• In-house social media connecting the Champneys Family
• Learning & Development opportunities for job satisfaction and career growth