Receptionist

Cameron House, Loch Lomond, Scotland; Alexandria; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Free meals on duty

Pension scheme

Long service awards

Enhanced holidays

Leisure Club membership

Employee wellbeing support

On-site discounts

Training and development programs

Free parking

Job summary

C Cameron House on Loch Lomond offers a front desk Receptionist role, welcoming guests on arrival and guiding them through their stay. You will handle check-in/check-out, process payments and provide local information in a luxury 5-star setting.

We seek personalities who are naturally friendly, customer-focused and capable of using hotel systems to deliver exceptional service. Training and development opportunities are provided at Cameron House.

Qualifications

• National 5 Maths and English required or equivalent.
• Customer service experience is essential.
• Strong interpersonal and communication skills.
• Initiative, creativity and problem solving.
• Proficiency in IT and Microsoft Office.

Responsibilities

• Warm, friendly and exceptional guest service on check in and check out and during stay.
• Allocating guest rooms and suites.
• Group check-ins.
• Billing and payments.
• Handling enquiries in person, by telephone and by email.
• Providing resort and local information.
• Courtesy calls and recording of guest preferences and requirements.
• Resolving issues and escalating where appropriate.
• Registration of visitors and contractors.
• Gift Voucher sales.
• Printing and distribution of reports.
• Using systems including Microsoft Office, Resort Suite, HotSOS, Bartech and VingCard.

Skills

Customer service

Interpersonal skills

Initiative

Communication skills

IT proficiency

Education

National 5 Maths and English

NC/HND/SVQ or equivalent in Hospitality/Tourism

Tools

Microsoft Office

Resort Suite

HotSOS

Bartech

VingCard

Job description

About Us

Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.

Receptionist, Front Office

Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.
Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites.
The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep. Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off-road driving, falconry, and more.

The Role

The main scope of this role is to welcome all guests on arrival providing access to bedroom facilities, handle enquires throughout stay before presenting and processing bill payments on departure.

Key Things You Will Be Responsible For

• Warm, friendly and exceptional guest service on check in and check out and during stay
• Allocating guest rooms and suites
• Group check-ins
• Billing and payments
• Handling enquiries in person, by telephone and by email
• Providing resort and local information
• Courtesy calls and recording of guest preferences and requirements
• Resolving issues and escalating where appropriate
• Registration of visitors and contractors
• Gift Voucher sales
• Printing and distribution of reports
• Using a variety of systems including Microsoft Office, Resort Suite, HotSOS, Bartech and VingCard.

WHO WE ARE LOOKING FOR

We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for.

• People who want to achieve great things – your interest in us suggests you have the ambition, drive and determination to meet challenges head on.
• People who are naturally friendly – who genuinely care about our guests and the service they receive.
• People who will always go beyond what our guests expect from us to make their stay a special and memorable one.
• People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.
• People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.

TO BE ELIGIBLE TO APPLY YOU WILL ALSO NEED

• National 5 Qualifications in Maths and English (or equivalent qualifications), with further study e.g. NC/HND/SVQ or equivalent experience in Hospitality or Tourism related field and advantage.
• Customer service experience is essential
• Exceptional interpersonal skills, and passion for service excellence
• Initiative, creativity and ability to solve problems
• Strong communication skills
• Proficiency in IT, competent in the use of Microsoft packages and ability to use technology

WHAT’S IN IT FOR YOU

Here’s what to expect when you work as part of our team:

• Free meals when on duty, in our team cafes
• Pension scheme and Wagestream financial services
• Long service awards involving recognition with high street shopping vouchers and overnight stays
• Enhanced holidays with long service
• Free Leisure Club Membership, with friends and family discounts
• Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline
• On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products
• Lifeworks App – lots of discounts on everyday purchases, with brand that you love
• Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers
• Free parking
• At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.

We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.