Accommodation Manager

Away Resorts; St. Columb Major; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Competitive Pension

Bonus Scheme

Life Insurance

Discounts on Away Resorts Holidays

On Park Discounts

Awards and Recognition

Team Events

Free use of some facilities

Discount on Water Sports activities

Job summary

Away Resorts is seeking an experienced Accommodation Manager at Retallack Resort & Spa in Cornwall to lead and develop the accommodation team and ensure guest rooms are clean, well-equipped and ready for arrivals. You will drive service standards and contribute to the park’s strategy from the accommodation perspective.

You’ll manage a large team, collaborate with other managers, control budgets, champion health and safety, and support guest satisfaction while working flexibly across weekends and

Qualifications

• Experience of managing and leading a team in a hospitality setting.
• Strong focus on customer service and guest satisfaction.
• Excellent communication skills and ability to adapt style to different levels.
• Ability to manage budgets and identify cost-saving opportunities.
• Knowledge of Health & Safety practices and compliance.

Responsibilities

• Lead, manage and develop the accommodation team to deliver high-standard guest rooms and experiences.
• Ensure accommodation is clean, well-equipped, and ready for arrivals.
• Collaborate with park managers to deliver an exceptional guest experience.
• Coach and support team leaders to resolve guest issues effectively.
• Contribute to the strategic direction of the park from the accommodation perspective.
• Monitor budgets and drive cost savings while maintaining quality.
• Champion Health & Safety policies to protect staff and guests.

Skills

Team leadership

Customer service

Communication

Budget management

Health & safety

Education

NVQ in hospitality / tourism

Job description

Accommodation Manager

Location: Retallack Resort & Spa, Cornwall TR9 6DE

Hours of work: 40 Hours per week, weekends required - Permanent contract

Salary: £33,000

What we need in a nutshell

We're looking for a confident and capable Accommodation Manager to lead and motivate the team that cleans, prepare and stocks our accommodation to the highest of standards for our guests. You'll be overseeing all our accommodation, ensuring that the guest experience is outstanding, and contributing to the strategic development of our holiday offer.

Who are we?

We're not your average holiday company. Our guests come to our UK resorts to experience a world away from their day-to-day. When they are with us, they play crazy games, enjoy show-stopping entertainment, and live in the moment. Our job is to surprise and delight them at every turn.

Retallack Resort & Spa | Cornwall | Away Resorts

What you'll be doing

You'll be leading, managing and developing our accommodation team to deliver an exceptional guest experience with sparkling, well-equipped accommodation. This includes:

• Recruiting, managing and developing a large department that includes a management team, cleaning team leaders and accommodation cleaners
• Ensuring our guest accommodation is ready for arrivals and to the highest of standards
• Working together with other managers in the park and centrally to ensure an exceptional guest experience
• Coaching and helping Team Leaders resolve guest issues in a way that makes everyone feel good
• Contributing to the strategic direction of the company and the park from the perspective of the accommodation offer
• Managing and controlling budgets and identifying and implementing cost savings
• Championing and implementing Health and Safety policies to ensure team and guest safety

One more thing...holidays happen at holiday times, so you'll need to work your magic on bank holidays and weekends too.

Skills, experience and qualities you'll need

We are looking for a high-calibre manager who can demonstrate the following:

• A good level of general education
• Experience of managing and leading a team
• The ability to manage performance issues and conflict situations assertively and with empathy
• Exceptional communication skills and able to adapt style to people at all levels
• A strategic mindset and a strong focus on customer service delivery
• A forward-thinking outlook and open to new ideas

It's the icing on the cake, but not essential, if you have an NVQ in hospitality, customer services or tourism, have worked in a similar role on a holiday park and have coaching and mentoring experience.

We have a can-do, people-centred ethos at Away Resorts, and we look for certain qualities in our team members. Have a read about it and see if you fit the bill.

What we can offer you

This is an exciting and varied role as part of our senior management team. We look after you with a great range of benefits, including:

• Competitive Pension
• Bonus Scheme
• Life Insurance
• Discounts on Away Resorts Holidays
• On Park Discounts
• Awards and Recognition
• Team Events
• Free use of some facilities
• Discount on Water Sports activities

Our promise to you

Holiday Heroes come with all sorts of different super-powers, and we welcome them all! After all, wouldn't it be boring if we were all the same? We embrace diversity, inclusion and equal opportunities. We love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We'll never accept any form of discrimination and we'll forever strive, not just for our product to be unique, but our people too. In short, we want to bring your whole self to work!

Good Luck!

#INDHP