Reception Team Member

Accor Hotels; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company as a Reception Team Member at a new Adagio Aparthotel in London. This role is perfect for those who thrive in a dynamic environment and enjoy making guests feel welcome. You'll be the first point of contact for guests, ensuring they have a memorable experience from check-in to check-out. With opportunities for personal growth and development, you'll be part of a diverse team that values service excellence and teamwork. If you have a passion for hospitality and a desire to make a difference, this position could be your next great adventure!

Benefits

Employee benefit card for discounted rates

Learning programs through Academies

Opportunities for talent development

Corporate Social Responsibility activities

Qualifications

• Experience in customer service and hospitality is preferred.
• Ability to work well in a team and provide exceptional service.

Responsibilities

• Greet and check-in guests, ensuring a memorable experience.
• Promote hotel facilities and enhance guest stays through up-selling.

Skills

Team spirit

Guest-oriented

Service-minded

Well organized

Strong sense of ethics

Job description

Company Description

Adagio Aparthotels - NEW OPENING!!!

Adagio adapts to suit all guests' needs. Our ranges of serviced apartments have been designed to match customer requirements and provide maximum comfort: Adagio Access, Adagio, or Adagio Premium.

Adagio London City East is home to 132 modern apartments. Our aparthotel is ideally located in the heart of London, right next to the Tower Of London and Tower Bridge.

Job Description

First impressions are everything!

As a Reception Team Member, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

1. Employee benefit card offering discounted rates at Accor worldwide
2. Learning programs through our Academies
3. Opportunity to develop your talent and grow within your property and across the world
4. Ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

1. Greet, check-in, respond to requests and settle accounts while providing exceptional service
2. Take initiative to add a personalized experience
3. Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Your experience and skills include:

1. Team spirit
2. Guest-oriented and service-minded
3. Well organized
4. Strong sense of ethics, leads by example

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion.