Night Reception Team Member

Staycity Group; London; On-site; GBP 24,000 - 28,000; Full time

Job summary

Staycity Group cherche un Night Reception Team Member à Londres. Ce rôle nécessite une expérience antérieure à la réception d'hôtel et un engagement envers un service client exceptionnel. Le candidat idéal aura d'excellentes compétences en communication, et sera motivé pour exceller dans un environnement dynamique.

Benefits

Développement personnel et professionnel

Heures de travail flexibles

Taux réduits pour les séjours

50% de réduction sur la nourriture

Utilisation gratuite du gym

Langue étrangère

Récompenses de long service

Programme de parrainage

Accès à un service de bien-être

Incentives mensuels basés sur la satisfaction client

Qualifications

• Au moins 1 an d'expérience à la réception dans un hôtel similaire.
• Engagement envers des normes élevées de service à la clientèle.
• Expérience dans l'utilisation d'Opera est un plus.

Responsibilities

• Veiller à la sécurité des clients pendant leur séjour.
• Offrir un service client exceptionnel et excéder les attentes.
• Gérer les opérations et résoudre les problèmes efficacement.

Skills

Service client

Communication

Interpersonnel

Intégrité

Tools

Opera

Job description

Staycity are looking for a Night Reception Team Member to join the Reception team on a full time, permanent basis. In return you’ll earn a highly competitive salary. Previous Hotel Reception experience is required for this role.

Staycity currently operates in excess of 3,000 apartments across several major European cities including Birmingham, Dublin, Edinburgh, Liverpool, London, Manchester, Marseille, Paris, York and Lyon with many more exciting cities to follow.

The Staycity family is continuously growing allowing us to make our 2022 goal where we aim to make Staycity Europe’s largest, mid-market, pan-European city aparthotel brand with 15,000 keys operational a reality.

Staycity Group’s expansion is now rolling out under two brands – Staycity Aparthotels and our new premium brand Wilde Aparthotels by Staycity.

Hours of Work:

It is anticipated that the successful candidate will be required to work shifts covering weekends

Benefits

What we can do for you

• Build a career with Staycity
• Personal and professional development
• Flexible working hours
• Incentive schemes
• Discounted rates for overnight stays for you, and your family and friends
• 50% discount on food
• Free Gym usage for you and 1 other
• Language Lessons
• Long service awards
• Refer and earn scheme - £/€250 minimum if you successfully refer a friend to work with us
• Taxsaver commuter scheme
• Access to Staycity’s employee assistance and wellbeing service
• Earn up to an additional £/€1 per hour for every month we achieve our Guest Targets with an additional 9 prizes of £999 to be given away at the end of the year!

Key responsibilities as our Night Reception Team Member will include:

- Look after the safety and security of our guests whilst they enjoy a relaxing night sleep
- Act with integrity at all times by knowing the hotel and how you can personally drive the business
- Deliver excellence by demonstrating a service attitude that exceeds expectations
- Have the ambition to continuously improve and be able to show that you care by putting your colleagues and guests first
- You will have expertise in overseeing the operations will ensure you effectively and efficiently deliver great service including problem handling, encourage high team performance, maintaining the safety and security of the hotel and following the policy’s & procedures required within your role.

Our ideal Night Reception Team Member will have the following skills, knowledge and experience:

- Ideally have at least 1-year previous experience working at the Front Desk in similar property
- Always strive to provide our guests with the highest standards in customer care
-Experience using Opera
- Excellent communication and interpersonal skills

If you feel you are the right fit for this Night Reception Team Member role then please click ‘apply’ now! We’d love to hear from you!