Reception Team Member

RBH Hospitality Management Ltd; Lancashire; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounted hotel stays for you &im

Birthday leave

Enhanced family leave

Course sponsorship

Refer a Friend £250

Flexible working

Wagestream pay

Life Insurance

Employee Assistance Programme

Wellness events

Free meals on duty

More benefits

Job summary

RBH Hospitality Management Ltd is seeking a Guest Service Assistant to warmly welcome guests, manage check-ins/outs, and coordinate with teams to ensure a smooth, memorable stay. You will handle reservations, respond to inquiries, and contribute to a high-energy service culture across our Lancashire hotel.

The role emphasizes strong communication, attention to detail, and a proactive attitude to guest satisfaction in a fast-paced environment.

Qualifications

• Welcoming personality with a passion for guest service.
• Excellent communication with guests and team members.
• Sharp attention to detail when handling guest needs and reservations.
• Proactive problem-solver who stays positive under pressure.

Responsibilities

• Be the friendly face welcoming guests from check-in to check-out.
• Handle check-ins, check-outs, and guest inquiries with ease.
• Answer guest questions and give local recommendations and directions.
• Process bookings and payments accurately for a seamless stay.
• Collaborate with housekeeping and maintenance to resolve requests quickly.
• Keep the front desk professional and inviting for every guest.
• Manage calls, emails, and reservations efficiently in a fast-paced environment.
• Go the extra mile to fulfill special guest requests.

Skills

Welcoming personality

Strong communication

Attention to detail

Problem-solving

Team spirit

High energy & adaptability

Job description

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL

What you'll be doing...

• Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
• Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
• Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
• Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.
• Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
• Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
• Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
• Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.

WHAT WE NEED FROM YOU

• A welcoming personality who loves connecting with people and making their day brighter.
• Strong communication skills, comfortable chatting with guests and coordinating with team members.
• Sharp attention to detail, especially when it comes to handling guest needs and reservations.
• A problem-solver who can think on their feet, handling any situation with a positive attitude.i>
• Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
• High energy and adaptability, thriving in a fast-paced environment where no two days are the same.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact.