Guest Service Assistant

Holiday-Inn-Express-and-Suites; Belfast City District; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Discounted hotel room rates for you &

Birthday leave

Maternity/Shared parental leave

Course Sponsorship

F&B discount at RBH hotels

Refer a Friend £250 referral bonus

Flexible working arrangements

Wagestream - paid on demand

Life Insurance

Employee Assistance Programme

Social and wellness events

Free meals on duty

Job summary

RBH Hospitality Management is seeking a Guest Service Assistant for our hotel. You will welcome guests, manage check-ins and check-outs, respond to inquiries, and support guests throughout their stay with a focus on a positive guest experience.

Join a busy front desk environment with opportunities for development, flexible working arrangements, and a comprehensive benefits package. Compensation will be discussed and tailored to experience and responsibilities.

Qualifications

• Welcoming personality and ability to connect with guests
• Strong communication skills for guest interactions and team coordination
• Sharp attention to detail for guest needs and reservations
• Problem-solving mindset with a positive attitude
• Team spirit and willingness to jump in where needed
• High energy and adaptability in a fast-paced environment

Responsibilities

• Be the friendly face welcoming guests from check-in to check-out
• Handle check-ins, check-outs and guest requests with ease
• Answer guest questions and provide local recommendations
• Process bookings and payments accurately for a hassle-free stay
• Coordinate with housekeeping and maintenance to resolve requests quickly
• Maintain a sharp, inviting front desk area and professional appearance
• Manage daily tasks like calls, emails and reservations efficiently
• Go the extra mile for special requests to enhance guest experience

Job description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health &wonder; wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people

• Discounted hotel room rates for you and your friends & family
• An additional day's leave for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream - choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1000 per year

And much much more!

A DAY IN THE LIFE OF A GUEST SERVICE ASSISTANT AT OUR HOTEL

What you'll be doing...

• Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
• Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
• Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
• Process bookings and payments with precision, ensuring every detail is spot‑on for a hassle‑free stay.
• Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
• Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
• Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
• Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.

WHAT WE NEED FROM YOU

• A welcoming personality who loves connecting with people and making their day brighter.
• Strong communication skills, comfortable chatting with guests and coordinating with team members.
• Sharp attention to detail, especially when it comes to handling guest needs and reservations.
• A problem‑solver who can think on their feet, handling any situation with a positive attitude.
• Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
• High energy and adaptability, thriving in a fast‑paced environment where no two days are the same.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact.

Compensation: To be discussed