Reception - Team Member

Whitbread; Hounslow; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Training and support

Whitbread Benefits card

Pension and savings schemes

Discounts

Breakfast on us

Job summary

Whitbread is recruiting a Receptionist for Premier Inn at London Heathrow Airport Terminal 4. This role is your chance to be the friendly face that starts guests' stay with a warm welcome and efficient check-in.

You will join the UK’s leading hospitality group, delivering top-notch customer service 35 hours per week for a permanent contract, with a competitive pay rate of up to £13.56 per hour and benefits to support your career path.

Qualifications

• Welcoming guests with a warm smile and strong customer service.
• Permanent contract; no zero-hours contracts.
• 35 hours per week, on-site at Terminal 4.

Responsibilities

• Greet guests on arrival and assist with check-in.
• Collaborate with housekeeping to prepare rooms.
• Provide friendly service and resolve guest needs.

Skills

Customer service

Communication

Job description

We're currently recruiting in our London Heathrow Airport Terminal 4 Premier Inn. Working 35 hours per week, paying up to £13.56 per hour.

Receptionist - London Heathrow Airport Terminal 4 Premier Inn

Come and be a Receptionist at Premier Inn in London Heathrow Airport Terminal 4. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them to rest easy from the moment you check them in – be it a warm smile or joining up with the housekeeping team to get rooms perfect.

PAY RATE: Up to £13.56 per hour

CONTRACT TYPE: Permanent - we don't do zero hours contracts!

HOURS: 35 hours per week

LOCATION: Terminal 4, Sheffield Road, London Heathrow Airport, Hounslow, Middlesex, TW6 3SY

Why you’ll love it here:

• Training and support:We've got a warm welcome and simple administration system to use that will make your job easier from the start PLUS the opportunities to give you a clear career path within our business.
• Whitbread Benefits card:Enjoy up to 60% off Premier Inn rooms and 25% off meals in all Whitbread Restaurants
• Pension and saving schemes: Company pension and save as you earn scheme
• Discounts: Get money off shops, your utility bills, travel, cinema trips, supermarkets and more
• Have breakfast on us: Enjoy a complimentary Premier Inn breakfast for 2 when you join us

What you’ll do:

Join our team at Premier Inn (London Heathrow Airport Terminal 4) as a Receptionist and use your passion for customer service to its full potential. Be part of the UK’s leading hospitality business, Whitbread.

We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcomes your application whatever your background or situation.

Under-represented groups such as women, ethnic minorities, people with disabilities & members of the LGBTQIA+ community (those who identify as lesbian, gay, bi, trans and non-binary or those who use a different LGBTQIA+ term), are strongly encouraged to build a career with us. Speak to us about workplace adjustments, part-time and flexible working. Where possible we will support this.

Job ref: 214353-4492

Advertised: 24 Sep 2026