Reception Team Member

Welcome Break; Gretna Green; On-site; GBP 1,515,000 - 1,791,000; Part time

Benefits offered by this job

£1 meals

Immediate start

Overtime available

Staff discounts

Career progression

Free onsite parking

Uniform provided

Job summary

Welcome Break is seeking a Hotel Receptionist for their Days Inn/Ramada hotel in the Gretna Green area. This is a 11pm-7am shift, 2 days a week between Wednesday to Sunday with alternate weekends. You will greet guests, check them in/out, and handle bookings and payments to ensure a smooth, welcoming stay.

The role emphasizes friendly service, staying calm under pressure, and accuracy with guest details. Full training is provided and you’ll be part of a supportive team.

Qualifications

• Experience delivering friendly, welcoming service.
• Ability to stay calm and organised when busy.
• Attention to bookings and payments; handling guest requests.

Responsibilities

• Welcome guests, manage check-ins and check-outs, ensure needs are met for a great stay.
• Handle bookings and payments, answer calls and questions, maintain a tidy reception area.
• Follow health & safety procedures and escalate guest issues confidently.

Skills

Customer service

Communication

Organisation

Teamwork

Job description

Immediate start available | Flexible part‑time hours
Earn up to £13.35 per hour, plus £1 meals on every shift

Shift pattern 11pm-7am 2 days a week between Wednesday to Sunday (alternate weekends)

Looking for a role where you can meet new people every day, stay busy, and make every guest feel genuinely welcome?

As a Hotel Receptionist at our Welcome Break [Days Inn/Ramada] hotel, you’ll be the friendly face guests see first (and the helpful voice they speak to last!)

From smooth check‑ins and check‑outs to answering questions and keeping everything organised behind the desk, you’ll help create a great stay for every guest.

This role could be a great fit if you:

• Enjoy delivering friendly, welcoming service and helping people feel at ease


• Can stay calm, organised and professional when it gets busy


• Take pride in getting the details right—bookings, payments, and guest requests


• Like working as part of a supportive team and are happy to learn new systems (full training provided)

What you’ll do as a Hotel Receptionist :

• Welcome guests, manage check‑ins and check‑outs, and make sure everyone has what they need for a great stay


• Handle bookings and payments, answer calls and guest questions, and keep the reception area tidy and welcoming


• Follow health & safety and security procedures, complete checks as trained, and elevate guest issues quickly and confidently

What you’ll get as a Hotel Receptionist at Welcome Break:

• £1 meals on every shift


• Immediate start available + overtime if you want it


• 50% off onsite brands (including KFC, Burger King, Starbucks & Pizza Express) that will extend to your family and friends when you visit with them!


• My Welcome Break discounts – savings at hundreds of retailers


• Incentive schemes to reward great performance


• Clear career progression & development opportunities


• Apprenticeship programmes where you can learn and earn at the same time


• Holiday allowance that grows with service


• Cycle to Work scheme


• Free onsite parking


• Uniform provided

About Welcome Break

Welcome Break is one of the UK’s leading motorway service operators, running 61 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Taco Bell, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break.