Reception Team Member

Accor Hotels; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a dynamic team at a leading hotel, where your role as a Reception Team Member will be pivotal in creating memorable experiences for guests. You'll extend a warm welcome, ensuring their comfort and satisfaction while collaborating with diverse departments. This position offers a unique opportunity to grow within a globally recognized hospitality brand, with access to extensive training and development programs. Embrace the chance to work in a vibrant environment that values diversity and inclusion, while enjoying fantastic perks like free stays and discounts across a vast network of hotels. Your journey in hospitality starts here!

Benefits

Free night stays in UK hotels

50% discount in Accor Restaurants

Discounted hotel rates worldwide

Continuous learning with Accor Academy

Wellbeing support

Opportunities across 5000 hotels

Inclusive and sustainable initiatives

Qualifications

• Passionate about improving hotel services and guest experiences.
• Trained in front of house functions and safety protocols.

Responsibilities

• Welcome guests warmly and ensure their well-being during their stay.
• Coordinate with various hotel departments for guest satisfaction.

Skills

Customer Service

Fluency in English

Communication Skills

Job description

Company Description

• Contract Type: Permanent / Flexible Hours
• Salary: £13.88per hour
• Start date: May2025
• Apply:Please send your application to [e-mail]

Our mission at ibis London Heathrow Airportis to create memorable moments for our guests, by connecting hearts from arrival to farewell.

A job, a career or a calling - whatever brings you here, we have something for you!

As part of our team you can have:

• Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
• Discounted hotel rates all over the world in Accor Hotels
• Continuously learn and develop yourself with our Accor Academy
• Support your wellbeing in your professional and personal lives
• Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
• Participate actively in initiatives to build a more inclusive and sustainable world
• And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality

Job Description

As our next Reception Team Member you…

Are the ‘face of ibis London Heathrow Airport’, extending a warm welcome to our guests, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.

Make the link with the different departments of the hotel to ensure a wonderful guest experience.

Are a passionate individual, dedicated to continuously improving the quality of the hotel's services.

A little more information:

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

By joining us as a Receptionist, you will become part of a friendly team of 40talents. Our hotel offers 356rooms, a very busy bar & restaurant and ample onsite outdoor car park.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Additional Information

One more thing…

By working at the ibis London Heathrow Airportyou will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.