Reception Team member

Accor Hotels; Brighton; On-site; GBP 20,000 - 25,000; Full time

Job summary

Accor Hotels is seeking a Reception Team member for their Brighton location, playing a key role in creating a welcoming guest experience. The ideal candidate will possess strong customer service skills, multi-task effectively, and be detail-oriented, contributing to a vibrant and inclusive atmosphere.

Qualifications

• Strong customer service orientation with friendly demeanor.
• Excellent communication and interpersonal skills.
• Experience in a similar reception or customer service role is an asset.

Responsibilities

• Greet and welcome guests warmly.
• Manage check-in and check-out procedures smoothly.
• Handle guest inquiries and complaints efficiently.

Skills

Customer Service

Communication

Organizational Skills

Multitasking

Problem-Solving

Education

High school diploma or equivalent

Higher education in hospitality

Tools

OPERA CLOUD

Basic computer applications

Job description

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

We are seeking a friendly and professional Reception Team member to join our organization in Brighton, United Kingdom. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive experience for all visitors.

• Greet and welcome guests in a warm and professional manner
• Handle guest inquiries, complaints, and requests efficiently and courteously
• Manage check-in and check-out procedures, ensuring a smooth process for all guests
• Respond to phone calls, emails, and in-person inquiries promptly and accurately
• Coordinate with other departments to fulfill guest needs and resolve any issues
• Maintain a clean and organized reception area
• Process payments and handle cash transactions accurately
• Assist with administrative tasks such as filing, data entry, and report generation
• Stay informed about hotel amenities, local attractions, and events to provide guests with relevant information
• Ensure compliance with all safety and security procedures

Qualifications

• Strong customer service orientation with a friendly and professional demeanor
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Detail-oriented with strong organizational skills
• Proficiency in basic computer applications and hotel management systems
• Experience with OPERA CLOUD system is preferred
• Previous experience in a similar reception or customer service role is an asset
• Problem-solving skills and ability to handle challenging situations with tact
• Flexibility to work various shifts, including weekends and holidays
• High school diploma or equivalent; higher education in hospitality is a plus

Additional Information

experience is an asset
Prior experience working with Opera or a related system
Fluency in English
Additional languages are a plus

At ibis Brighton, we take pride in delivering exceptional guest experiences, driven by a passionate and friendly team in a vibrant and inclusive atmosphere. Nestled in the heart of Brighton, our hotel embodies the city’s lively spirit, welcoming both travelers and team members with open arms.

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent, fostering a workplace where everyone feels valued and empowered to thrive.